Risk Claims Manager

CrossCountry Freight Solutions, Inc. DBA CCFS; Kansas City (KS); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with match

Paid time off

Paid holidays

EAP

Job summary

CrossCountry Freight Solutions, Inc. DBA CCFS seeks a Risk Claims Manager in the Compliance department. This exempt, individual-contributor role directly handles auto liability and workers' compensation claims, including settlements, investigations, and return-to-work decisions.

Located near Kansas City, KS, or with remote flexibility, the position offers a salary of $85,000–$95,000 with full benefits and reports to the Senior Director of Compliance.

Qualifications

• Seven years of senior-level claims experience in an individual-contributor role.
• Extensive knowledge of liability claims administration and litigation avoidance.
• Strong investigative and analytical abilities; understanding of medical treatments and torts.
• Proven independent decision-making and negotiation skills.
• Ability to collaborate with cross-functional teams and communicate clearly.

Responsibilities

• Personally investigate and manage the company's claims.
• Work with insurance companies to set claim reserves.
• Escalate complex claims during intake and gather information for resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; coordinate defense as needed.
• Provide excellent customer service to insureds/claimants by phone.
• Prepare statistical reports of claims activity and lead file reviews.
• Ensure regulatory compliance and minimize claim losses.
• Create a positive, professional work atmosphere and collaborate with others.
• Perform other duties as assigned.

Skills

Claims management

Negotiation

Investigations

Analytical skills

Communication

Interpersonal skills

MS Office

Tools

Microsoft Word

Excel

Job description

Job Title: Risk Claims Manager Department: Compliance Job Status: Exempt Compensation: Direct Reports: Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY RANGE: $85,000-95,000 (based.on education and years of experience)

REPORTS TO: Senior Director of Compliance

DIRECT REPORTS: No

LOCATION: Must be located in or near Kansas City, KS, Las Vegas, NV, Denver, CO, Bismarck, ND, Dallas, TX, Houston, TX, San Antonio, TX, Omaha, NE, Phoenix, AZ, Salt Lake City, UT.

JOB SUMMARY

The Risk Claims Manager directly manages the company's auto liability and workers' compensation claims. This is an individual-contributor role with no direct reports — the Risk Claims Manager will manage claims for physical property damage, auto vehicle damage, and other verifiable damage, rather than overseeing a claims staff. The role ensures complete and sound claim settlements, legal reviews, and investigations in accordance with company policies and procedures, and directly manages workers' compensation claims, including return-to-work documentation and modified duty job offers. The Risk Claims Manager will recommend measures to reduce or eliminate losses due to accidents and injuries. This position has the potential to be remote.

ESSENTIAL JOB DUTIES

• Personally investigate and manage the company's claims.
• Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills.
• Ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
• Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.

BENEFITS

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time
• Employee Assistance Program (EAP) 401k retirement plan with match #CCADM
• We strive for universal prosperity between our team members, company, customers, and communities.
• We seek top tier team members who can catch our vision of balancing safety, quality, and productivity.
• All regular full-time employees are eligible for CrossCountry's benefit package after 30 days of employment.
• Our employee benefit package includes: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Plan* Uniform Incentive* Paid Holidays (after 30 days of service as a full-time employee) Paid Personal Time-Off * Regular part-time employees are eligible for these benefits as well.