Senior Risk & Audit Lead: Issue & Exam Management

Citi; Irving (TX); On-site; USD 170,000 - 300,000; Full time

Job summary

Citi in Irving, TX seeks an Audit, Exam, and Issue Management Leader (Director – C15) to manage a team overseeing issue management lifecycle governance, remediation oversight, and audit/exam management for USCC Risk and Wealth Risk Segments within IRM. The role drives audits/exams readiness, effective remediation, and clear communications to regulators.

The leader will guide executives, promote risk-aware decision making, and leverage AI/automation to improve execution discipline across three

Qualifications

• 12+ years of experience in financial services, including operational risk, controls, compliance, internal audit functions.
• Deep expertise in Consumer Retail Credit Products and/or Wealth Management related Products.
• Strong knowledge of Retail Credit, Wholesale Credit, Investment related policies, processes, controls, systems, data, and reporting.
• Demonstrated ability to challenge and influence senior stakeholders across all three lines of defense.
• Proven executive communication and presentation skills, with the ability to synthesize complex matters and drive sustainable outcomes.

Responsibilities

• Lead issue management governance and oversight for USCC Risk and Wealth Risk Segments, including regulatory, internal audit, 2LOD-sourced, and self-identified issues.
• Manage Risk Segment owned or impacting audits and exams, including end-to-end lifecycle management of internal audits, internal reviews, and partnership with Regulatory Engagement on exams.
• Lead stakeholders across 1LOD and 2LOD linked to our risk segments to promote strong risk and controls environment, proactive self-identification of issues, and audit / exam readiness.
• Oversee remediation quality and sustainability, including evidence, control design, control performance, closure documentation, and readiness for validation.
• Drive consistent review, escalation, governance, and horizontal lessons learned across the issue, audit, and exam management lifecycle.
• Manage a team of professionals supporting issue, audit, and exam management activities, ensuring quality execution and stakeholder coverage.
• Lead risk assessments driven by policy and process changes, ensure impact of changes are addressed and timely executed by stakeholders to mitigate risks and avoid control gaps.

Skills

Analytical Thinking

Governance

Issue Management

Stakeholder Management

Risk Management Lifecycle

Process Design

Root Cause Analysis

Executive Leadership

Communication

AI & Automation

Education

Bachelor's degree

Master's degree preferred

Job description

Citi in Irving, TX seeks an Audit, Exam, and Issue Management Leader (Director – C15) to manage a team overseeing issue management lifecycle governance, remediation oversight, and audit/exam management for USCC Risk and Wealth Risk Segments within IRM. The role drives audits/exams readiness, effective remediation, and clear communications to regulators.

The leader will guide executives, promote risk-aware decision making, and leverage AI/automation to improve execution discipline across three