USCC Risk and Wealth Risk - Audit, Exam, and Issue Management Leader

Citi; Irving (TX); On-site; USD 170,000 - 300,000; Full time

Job summary

Citi in Irving, TX seeks an Audit, Exam, and Issue Management Leader (Director – C15) to manage a team overseeing issue management lifecycle governance, remediation oversight, and audit/exam management for USCC Risk and Wealth Risk Segments within IRM. The role drives audits/exams readiness, effective remediation, and clear communications to regulators.

The leader will guide executives, promote risk-aware decision making, and leverage AI/automation to improve execution discipline across three

Qualifications

• 12+ years of experience in financial services, including operational risk, controls, compliance, internal audit functions.
• Deep expertise in Consumer Retail Credit Products and/or Wealth Management related Products.
• Strong knowledge of Retail Credit, Wholesale Credit, Investment related policies, processes, controls, systems, data, and reporting.
• Demonstrated ability to challenge and influence senior stakeholders across all three lines of defense.
• Proven executive communication and presentation skills, with the ability to synthesize complex matters and drive sustainable outcomes.

Responsibilities

• Lead issue management governance and oversight for USCC Risk and Wealth Risk Segments, including regulatory, internal audit, 2LOD-sourced, and self-identified issues.
• Manage Risk Segment owned or impacting audits and exams, including end-to-end lifecycle management of internal audits, internal reviews, and partnership with Regulatory Engagement on exams.
• Lead stakeholders across 1LOD and 2LOD linked to our risk segments to promote strong risk and controls environment, proactive self-identification of issues, and audit / exam readiness.
• Oversee remediation quality and sustainability, including evidence, control design, control performance, closure documentation, and readiness for validation.
• Drive consistent review, escalation, governance, and horizontal lessons learned across the issue, audit, and exam management lifecycle.
• Manage a team of professionals supporting issue, audit, and exam management activities, ensuring quality execution and stakeholder coverage.
• Lead risk assessments driven by policy and process changes, ensure impact of changes are addressed and timely executed by stakeholders to mitigate risks and avoid control gaps.

Skills

Analytical Thinking

Governance

Issue Management

Stakeholder Management

Risk Management Lifecycle

Process Design

Root Cause Analysis

Executive Leadership

Communication

AI & Automation

Education

Bachelor's degree

Master's degree preferred

Job description

Role Summary:

This Audit, Exam, and Issue Management Leader (Director – C15) will manage a team to oversee issue management lifecycle governance, remediation oversight, and audit and exam management activities for the USCC Risk and Wealth Risk Segments within Citi’s Independent Risk Management (IRM) Organization. This leader will provide thought leadership to drive strong audits and exams preparation, disciplined responses to deliverables during audits and exams, and well-crafted communications to internal reviewers and external regulators. In addition this role will drive review and challenge of potential issues, remediation strategies and closure readiness to strengthen issue execution quality, reduce re-target and re-open risk, and help prevent unmitigated control gaps. This role will be based in Irving, TX and serve as a leader for the broader IRM Controls community within this location.

Responsibilities:

• Lead issue management governance and oversight for USCC Risk and Wealth Risk Segments, including regulatory, internal audit, 2LOD-sourced, and self-identified issues.
• Manage Risk Segment owned or impacting audits and exams, including end-to-end lifecycle management of internal audits, internal reviews, and partnership with Regulatory Engagement on exams.
• Lead stakeholders across 1LOD and 2LOD linked to our risk segments to promote strong risk and controls environment, proactive self-identification of issues, and audit / exam readiness.
• Oversee remediation quality and sustainability, including evidence, control design, control performance, closure documentation, and readiness for validation.
• Drive consistent review, escalation, governance, and horizontal lessons learned across the issue, audit, and exam management lifecycle.
• Manage a team of professionals supporting issue, audit, and exam management activities, ensuring quality execution and stakeholder coverage.
• Lead risk assessments driven by policy and process changes, ensure impact of changes are addressed and timely executed by stakeholders to mitigate risks and avoid control gaps.

Qualifications:

• 12+ years of experience in financial services, including operational risk, controls, compliance, internal audit functions.
• Deep expertise in Consumer Retail Credit Products and / or Wealth Management related Products.
• Strong knowledge of Retail Credit, Wholesale Credit, Investment related policies, processes, controls, systems, data, and reporting.
• Good understanding of Citi businesses, functions, associated risk profiles, Citi Policies, Standards, Procedures, and their Control Framework.
• Demonstrated ability to challenge and influence senior stakeholders across all three lines of defense.
• Proven executive communication and presentation skills, with the ability to synthesize complex matters and drive sustainable outcomes.
• Proven leadership in complex, matrixed organizations, including the ability to manage a team while driving alignment across senior stakeholder groups.
• Ability to leverage AI and automation to improve execution discipline, analysis, and day-to-day operating efficiency.

Education:

• Bachelor's/University degree, master's degree preferred

Job Family Group:

Controls Governance & Oversight

Job Family:

Issue Management

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$170 000,00 - $300 000,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

• Analytical Thinking
• Constructive Debate
• Controls Lifecycle
• Escalation Management
• Governance
• Issue Management
• Process Design
• Risk Management Lifecycle
• Root Cause Analysis
• Stakeholder Management

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

sept 19, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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