Senior VP, Product Issue Management & Risk Lead

Citi; Wilmington (DE); Hybrid; USD 135,000 - 202,000; Full time

Benefits offered by this job

Hybrid work model

Executive exposure

Competitive compensation

Comprehensive benefits

Job summary

Citi is seeking a senior Product Issue Management Lead to head the business-side coordination of Issue Management and Risk Mitigation across the Partnership Cards & Development organization. You will head a team of 6–10 Issue Coordinators and drive robust remediation plans addressing gaps found via exams and audits.

You will design a comprehensive Partner Oversight Issue Intake & Management Framework, establish milestones, and report to senior leadership across risk, compliance, and product

Qualifications

• 10+ years of relevant experience in issue management, risk remediation, or related fields within financial services.
• Experience managing and developing professional-level teams with hiring and performance management.
• Ability to build governance structures in complex regulated environments.

Responsibilities

• Lead, coach, and develop a high-performing team of 6 to 10 Issue Coordinators with performance management.
• Oversee end-to-end remediation lifecycle, embedding risk mitigation in Corrective Action Plans.
• Design and deploy a Partner Oversight Issue Intake & Management Framework.
• Establish remediation milestones and manage execution risks and dependencies.
• Direct control and sustainability testing to validate durable remediations.
• Serve as primary business liaison with Independent Risk, Compliance, Audit, and Legal.
• Collaborate with external partners to align remediation strategies across shared areas.
• Coordinate with Product, Partner Management, Ops, and Tech for multi-functional plans.
• Deliver executive-level portfolio health reporting with clear risk escalation.

Skills

Team leadership

Issue management

Risk remediation

Stakeholder management

Regulatory & audit coordination

Cross-functional collaboration

Executive reporting

Strong communication

Education

Bachelor's degree or equivalent university-level education or experience

Job description

Citi is seeking a senior Product Issue Management Lead to head the business-side coordination of Issue Management and Risk Mitigation across the Partnership Cards & Development organization. You will head a team of 6–10 Issue Coordinators and drive robust remediation plans addressing gaps found via exams and audits.

You will design a comprehensive Partner Oversight Issue Intake & Management Framework, establish milestones, and report to senior leadership across risk, compliance, and product