Senior Revenue Recovery Analyst

WHOOP; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible vacation

Parental leave

Stock options

WHOOP membership

Medical, dental, and vision benefits

Wellness stipend

Job summary

WHOOP in Boston is seeking a Senior Revenue Recovery Analyst to own and optimize strategies that protect and recover revenue across the member lifecycle. You will focus on payment recovery, reducing device loss, and preventing scams while maintaining a high-quality member experience.

You will use data to identify sources of revenue leakage, develop and test solutions, and partner with Product, Engineering, Finance, Membership Services, and Legal to drive measurable improvements in revenue

Qualifications

• 5+ years of experience in payments, revenue operations, fraud/risk, or similar field.
• Strong communication skills to translate complex problems into clear recommendations for technical and non-technical audiences.
• Experience leading complex, cross-functional initiatives involving Product, Engineering, Finance, Operations, or other stakeholders.
• Ability to quantify revenue leakage and build compelling business cases for solutions.
• Experience developing or optimizing strategies related to payment recovery, fraud and abuse prevention, loss prevention, or similar revenue-protection programs.
• Ability to balance revenue optimization and risk reduction with the member experience.

Responsibilities

• Own and optimize strategies that protect and recover revenue across the member lifecycle.
• Improve payment recovery, reduce device loss, and prevent scams and abuse.
• Use data to identify sources of revenue leakage, develop and test solutions, and partner across teams.
• Own key revenue recovery metrics: payment failure-to-success, device loss rate, losses from scams and abuse.
• Build a rigorous testing and measurement framework to evaluate initiatives and optimize performance.
• Assist in incident response for revenue-impacting events and coordinate cross-functional teams.
• Prioritize initiatives balancing revenue recovery, risk mitigation, operational complexity, and member experience.

Skills

AI tools

Cross-functional leadership

Data-driven decision making

Payments experience

Revenue operations

Fraud risk

Job description

• WHOOP is hiring a Senior Revenue Recovery Analyst to own and optimize strategies that protect and recover revenue across the member lifecycle
• This role will focus on improving payment recovery, reducing device loss, and preventing scams and abuse while maintaining a high-quality member experience
• You will use data to identify sources of revenue leakage, develop and test solutions, and partner across Product, Engineering, Finance, Membership Services, and other teams to drive measurable improvements in revenue recovery and loss prevention
• Own key revenue recovery and loss-prevention metrics, including payment failure-to-success rate, device loss rate, and losses associated with scams and abuse
• Develop and execute strategies to improve payment recovery, identifying opportunities across payment retries and recovery workflows
• Identify the root causes and financial impact of device loss and develop scalable strategies to improve device recovery and reduce associated losses
• Identify emerging patterns of scams and abuse, partnering cross-functionally to develop preventative measures that minimize financial loss while preserving a strong member experience
• Build a rigorous testing and measurement framework to evaluate revenue recovery initiatives, quantify incremental impact, and continuously optimize performance
• Assist in incident response for revenue-impacting events, coordinating cross-functional teams to rapidly assess impact, mitigate losses and resolve root causes
• Partner cross-functionally with Product, Engineering, Finance, Membership Services, Legal, and other stakeholders to prioritize and implement initiatives that balance revenue recovery, risk mitigation, operational complexity, and member experience

Benefits

• Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
• Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
• Get Invested: In addition to a competitive base salary and 401k, you’re eligible to receive stock options to share in the future of WHOOP.
• WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
• Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
• Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
• It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
• Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.

Qualifications

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributionsStrong communication skills with the ability to translate complex problems and data into clear recommendations for technical and non-technical audiencesProven ability to lead complex, cross-functional initiatives involving Product, Engineering, Finance, Operations, or other stakeholdersDemonstrated experience using data and experimentation to identify opportunities, diagnose issues, and drive measurable business outcomes5+ years of experience in payments, revenue operations, fraud/risk, or similar fieldAbility to balance revenue optimization and risk reduction with the member experience, applying sound judgment in ambiguous or rapidly evolving situationsExperience developing or optimizing strategies related to payment recovery, fraud and abuse prevention, loss prevention, or similar revenue-protection programsStrong analytical and financial acumen, with the ability to quantify the impact of revenue leakage and build compelling business cases for solutions