Senior Revenue Cycle Trainer: Global Onboarding & Ops Docs

Impact Advisors; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Impact Advisors, LLC, a nationally recognized healthcare management consulting firm, is seeking an experienced Senior Trainer, Revenue Cycle Operations to deliver and sustain training for RCMS teams across client environments. You will prepare onshore and global team members to perform responsibilities accurately and confidently.

Responsibilities include creating and maintaining SRGs, SOPs, job aids, process maps, and role-based work instructions; delivering instructor-led and virtual training;

Qualifications

• 5+ years of experience in healthcare revenue cycle operations, operational training, onboarding, enablement, or a related discipline.
• Demonstrated experience delivering instructor‑led and virtual training in an operational environment.
• Ability to translate complex revenue cycle processes into clear, step‑by‑step operational documentation (SRGs, SOPs, job aids, work instructions, process guides).
• Working knowledge of healthcare revenue cycle operations (registration, billing, claims processing, denials management, AR, reimbursement).
• Proficiency with Microsoft 365 applications (Word, PowerPoint, Excel, Teams, SharePoint).

Responsibilities

• Deliver instructor‑led and virtual training for onshore and global RCMS teams, including onboarding, client training, system and workflow training, and remediation.
• Create and maintain detailed operational documentation (SRGs, SOPs, job aids, process maps, decision trees, quick references).
• Conduct knowledge checks, assessments, and performance validation; provide feedback and coaching.
• Collaborate with Quality, Operations, and client SMEs to ensure alignment with workflows and SLAs; support change management and workflow/system changes.

Skills

Revenue cycle ops

Training delivery

Technical writing

Documentation

Facilitation

MS 365

L&D

Education

Bachelor's degree in adult education or related field

Certifications in training design or instructional design

Tools

Articulate 360

Camtasia

Learning Management Systems

Epic/Oracle workflows documentation

Job description

Impact Advisors, LLC, a nationally recognized healthcare management consulting firm, is seeking an experienced Senior Trainer, Revenue Cycle Operations to deliver and sustain training for RCMS teams across client environments. You will prepare onshore and global team members to perform responsibilities accurately and confidently.

Responsibilities include creating and maintaining SRGs, SOPs, job aids, process maps, and role-based work instructions; delivering instructor-led and virtual training;