Senior Revenue Cycle Performance Leader | Remote

Experity, Inc.; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Ownership program

Employee assistance program

Flexible work scheduling

Paid time off

Career development

Team building events

Total compensation with quarterlyBonus

Job summary

Experity, Inc. in the United States is seeking a Senior Client Strategy & Engagement leader to develop and execute a comprehensive client engagement strategy for Revenue Cycle Management services.

You will build trusted relationships with revenue cycle, finance, and operational leaders at client organizations, drive retention and revenue growth, and translate performance insights into actionable improvements for clients.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Seven years of progressive experience in healthcare revenue cycle management with expertise in complex client performance and financial outcomes.

Responsibilities

• Develop and execute a comprehensive client engagement strategy focused on retention and client success for RCM services.
• Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations.
• Act as a trusted advisor, aligning RCM performance with client business objectives.
• Drive client advocacy, references, and long-term partnerships.
• Own client performance for high-value and at-risk accounts.
• Drive net revenue retention and performance improvement through strong client engagement.
• Identify opportunities to expand RCM services, analytics, and advisory offerings.
• Lead performance turnaround strategies for underperforming clients.
• Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery.
• Translate client expectations into operational SLAs, KPIs, and performance standards.
• Monitor service delivery metrics including days in AR, denial rate, and collection performance.
• Ensure rapid resolution of service issues impacting client cash flow.
• Ensure customers achieve targeted financial and operational ROI from RCM services.
• Translate performance insights into actionable recommendations and strategies.
• Track and communicate progress against performance goals and KPIs.
• Act as the primary advocate for clients internally.
• Capture and synthesize client feedback to influence service and process improvements.
• Identify trends to inform broader operational enhancements.
• Ensure engagement strategies align with healthcare regulatory requirements.
• Stay current on industry trends in reimbursement models and RCM best practices.
• Represent the organization in client-facing engagements as needed.
• Other duties as assigned.

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Experity, Inc. in the United States is seeking a Senior Client Strategy & Engagement leader to develop and execute a comprehensive client engagement strategy for Revenue Cycle Management services.

You will build trusted relationships with revenue cycle, finance, and operational leaders at client organizations, drive retention and revenue growth, and translate performance insights into actionable improvements for clients.