Remote Senior Revenue Cycle Performance Leader

Experity; Rockford (IL); À distance; USD 85 000 - 120 000; Plein temps

Résumé du poste

Experity is seeking a senior-level Client Strategy & Engagement leader to drive retention and client success within U.S. RCM services.

You will build trusted relationships with revenue cycle and finance leaders, act as a trusted advisor, and drive revenue retention through proactive engagement and performance management. The role focuses on translating client needs into measurable SLAs/KPIs, coordinating with Billing Operations, Coding, Denials, and AR teams, and ensuring service delivery aligns

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Seven years of progressive experience in healthcare revenue cycle management.

Responsabilités

• Develop and execute a comprehensive client engagement strategy focused on retention and client success for RCM services.
• Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations.
• Act as a trusted advisor, aligning RCM performance with client business objectives.
• Drive client advocacy, references, and long-term partnerships.
• Own client performance for high-value and at-risk accounts.
• Drive net revenue retention and performance improvement through strong client engagement.
• Identify opportunities to expand RCM services, analytics, and advisory offerings.
• Lead performance turnaround strategies for underperforming clients.
• Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery.
• Translate client expectations into operational SLAs, KPIs, and performance standards.
• Monitor service delivery metrics including days in AR, denial rate, and collection performance.
• Ensure rapid resolution of service issues impacting client cash flow.
• Ensure customers achieve targeted financial and operational ROI from RCM services.
• Translate performance insights into actionable recommendations and strategies.
• Track and communicate progress against performance goals and KPIs.
• Act as the primary advocate for clients internally.
• Capture and synthesize client feedback to influence service and process improvements.
• Identify trends to inform broader operational enhancements.
• Ensure engagement strategies align with healthcare regulatory requirements.
• Stay current on industry trends in reimbursement models and RCM best practices.
• Represent the organization in client-facing engagements as needed.
• Other duties as assigned.

Connaissances

Client engagement

Relationship management

Strategic planning

Communication

Formation

Bachelor's degree or equivalent combination of education and experience

Seven years of progressive experience in healthcare revenue cycle management

Outils

RCM software experience

Description du poste

Experity is seeking a senior-level Client Strategy & Engagement leader to drive retention and client success within U.S. RCM services.

You will build trusted relationships with revenue cycle and finance leaders, act as a trusted advisor, and drive revenue retention through proactive engagement and performance management. The role focuses on translating client needs into measurable SLAs/KPIs, coordinating with Billing Operations, Coding, Denials, and AR teams, and ensuring service delivery aligns