Area Manager, Returns & Fulfillment Ops

Quince; North Las Vegas (NV); On-site; USD 79,000 - 88,000; Full time

Job summary

Quince is seeking an Area Manager for our Returns Warehouse to lead a team of associates and leads, ensure safety, quality, and productivity, and drive continuous improvement across daily operations. You will mentor staff, implement Lean tools, collaborate with other managers, and uphold compliance while maintaining service goals and a safe, high-performance environment in our growing fulfillment network.

In this role, you will shape operational standards, optimize labor, and push for efficiency

Qualifications

• 2+ years of leadership experience in a warehouse, logistics, or fulfillment environment.
• Bachelor’s degree in Business, Operations, Supply Chain, General Management, or a related field (or equivalent experience).
• Ability to work a flexible schedule, including weekends, nights, and/or holidays, as needed.
• Established track record of ownership, accountability, and driving results.

Responsibilities

• Lead, mentor, and motivate a team of associates and leads, ensuring high levels of employee engagement, performance, and safety throughout daily operations.
• Oversee the fulfillment center's day-to-day activities, including meeting productivity requirements, achieving business objectives, and maintaining the customer experience.
• Support all safety programs and ensure OSHA compliance to provide a safe work environment for all associates.
• Proactively identify, lead, and execute process improvement initiatives using Lean tools, Kaizen, and Six Sigma methodologies to increase efficiency and reduce costs.
• Collaborate with other Area Managers to balance labor and ensure that all shifts are optimized for efficiency and meeting team goals.
• Review weekly work forecasts and track key performance indicators (KPIs) to ensure daily production targets are met.
• Train, support, and develop your team to enhance skillsets, resolve challenges, and ensure a smooth workflow.
• Uphold all compliance policies, including food safety and general regulatory standards, within the operations.
• Perform additional duties as required to ensure successful operation of the fulfillment center.

Skills

Leadership experience

Accountability

Flexibility

Ownership

Education

Bachelor’s degree

Tools

Lean Six Sigma

Job description

Quince is seeking an Area Manager for our Returns Warehouse to lead a team of associates and leads, ensure safety, quality, and productivity, and drive continuous improvement across daily operations. You will mentor staff, implement Lean tools, collaborate with other managers, and uphold compliance while maintaining service goals and a safe, high-performance environment in our growing fulfillment network.

In this role, you will shape operational standards, optimize labor, and push for efficiency