Senior Returns & Disposition Program Manager

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Program Manager to own the objectives of the direct-to-disposition program, operating at the crossroads of product innovation, operations optimization and supply chain transformation.

You will collaborate with product managers, software developers, vendor managers and internal operations stakeholders to build scalable returns solutions with end-to-end visibility across the return supply chain, enabling scalable customer impact.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation.
• Design and scale services and tools that grow with business volume and complexity.
• Develop and track key performance indicators and service level agreements.
• Lead cross-functional communication for program updates, policies, and processes.
• Drive resolution of critical customer issues through root cause analysis.
• Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects.

Skills

Program management

Data-driven decisions

Stakeholder communication

Process improvements

Education

Master's degree or MBA

Tools

AI tools

Job description

Amazon.com Services LLC is seeking a Program Manager to own the objectives of the direct-to-disposition program, operating at the crossroads of product innovation, operations optimization and supply chain transformation.

You will collaborate with product managers, software developers, vendor managers and internal operations stakeholders to build scalable returns solutions with end-to-end visibility across the return supply chain, enabling scalable customer impact.