Senior Returns Program Lead: Direct-to-Disposition

Amazon; Irving (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Restricted stock units (RSUs)

Job summary

Amazon.com Services LLC in Irving, TX seeks a seasoned program manager to own the direct-to-disposition initiative, working at the intersection of product innovation, operations optimization, and supply chain transformation.

You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that transform how we process returns at scale.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Drive program objectives through effective program management, project planning, implementation oversight, and development of processes and documentation.
• Design and scale services and tools that grow with business volume and complexity.
• Develop and track key performance indicators and service level agreements.
• Lead cross-functional communication for program updates, policies, and processes
• Drive resolution of critical customer issues through root cause analysis
• Negotiate and establish efficient processes across partner teams to eliminate dependencies and defects

Skills

Program management

Data analysis

Stakeholder management

Communication to leadership

Education

MBA or Master's degree

Job description

Amazon.com Services LLC in Irving, TX seeks a seasoned program manager to own the direct-to-disposition initiative, working at the intersection of product innovation, operations optimization, and supply chain transformation.

You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that transform how we process returns at scale.