Senior Returns Analytics & Insights Analyst

Amazon; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Worldwide Returns & ReCommerce seeks a data analytics professional to design scalable reporting solutions and deliver actionable insights that improve refunds CX and reduce waste. You will partner with cross‑functional teams to translate business needs into robust analyses and dashboards.

The role requires significant experience in finance/analytical fields, advanced Excel skills, and SQL, with Tableau familiarity.

Qualifications

• 3+ years of tax, finance or a related analytical field experience.
• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience.
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders

Responsibilities

• Own the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs.
• Work with team leadership to understand the customer needs and concerns as well as define solutions.
• Translate basic business problem statements into analysis requirements. Work with internal customers to define best output based on expressed stakeholder needs.
• Use analytical and statistical rigor to solve complex problems and drive business decisions.
• Develop queries and visualizations for ad‑hoc requests and projects, as well as ongoing reporting.
• Design and drive experiments, A/B testing, outlier deep dives and form actionable recommendations. Manage the implementation of those recommendations.
• Write queries and output efficiently, and have in‑depth knowledge of the data available in area of expertise. Pull the data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis‑ready.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Monitor and troubleshoot operational or data issues in the data pipelines
• Review and audit existing ETL jobs and SQL queries.

Skills

Data analysis

Excel experience

SQL

Stakeholder influence

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Tableau

Job description

Amazon Worldwide Returns & ReCommerce seeks a data analytics professional to design scalable reporting solutions and deliver actionable insights that improve refunds CX and reduce waste. You will partner with cross‑functional teams to translate business needs into robust analyses and dashboards.

The role requires significant experience in finance/analytical fields, advanced Excel skills, and SQL, with Tableau familiarity.