Data Analyst, Returns SX

Amazon; Bellevue (WA); On-site; USD 80,000 - 97,000; Full time

Job summary

Amazon.com Services LLC in Bellevue, WA is seeking a Data Analyst to model complex problems, discover insights, and identify opportunities using business intelligence, data mining and visualization techniques. You will collaborate with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high standards.

The candidate should communicate insights to non-technical audiences.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of Computerized Maintenance Management System program experience.
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Knowledge of Lean principles and DMAIC methodology (preferred).
• Experience in MS Access and SQL (preferred).
• Experience in requirement gathering and ability to write clear and detailed requirement document (preferred).
• Experience using Microsoft Projects software (preferred).
• Experience with material handling systems (MHS) installation, operation and maintenance (preferred).
• Experience working in an analytical environment with cross-functional teams (preferred).

Responsibilities

• Use analytics and data mining techniques to solve complex problems and drive business decisions.
• Employ the appropriate tools and methodologies to discover patterns of risks, abuse and help reduce bad debt.
• Dive into customer behavioral patterns and recommend policy change hypotheses.
• Solve analytical problems and effectively communicate methodologies and results.
• Build analyses for product launches and provide launch recommendations.
• Draw inferences and conclusions, and create dashboards and visualizations of processed data.
• Work closely with internal stakeholders such as business teams, engineering teams, and partner teams.

Education

Bachelor's degree in relevant field

Tools

SQL

MS Access

Job description

Description

In the Worldwide Returns & ReCommerce (WWRR) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

Description

In the Worldwide Returns & ReCommerce (WWRR) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WWRR includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WWRR, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WWRR, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

As a Data Analyst, you will be responsible for modeling complex problems, discovering insights and identifying opportunities through the use of business intelligence, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

Key job responsibilities

• Use analytics and data mining techniques to solve complex problems and drive business decisions.
• Employ the appropriate tools, methodologies to discover patterns of risks, abuse and help reduce bad debt
• Dive into customer behavioral patterns and recommend the policy change hypothesis
• Solve analytical problems, and effectively communicate methodologies and results
• Build analyses for product launches and provide launch recommendations
• Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
• Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, BELLEVUE - 80,200.00 - 97,400.00 USD annually

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10416712