Senior Returns Analyst

Kelly; Bridgewater Township (NJ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Kelly is seeking a Sr. Returns Analyst in Bridgewater, NJ, offering a 1st shift schedule with a hybrid work model (2–3 days remote). The role focuses on processing return credits, monitoring deductions, and collaborating with internal and external partners to ensure accuracy and timely reporting.

Candidates should have a background in accounting, strong reconciliation skills, Excel proficiency, and familiarity with SOX compliance. This is a long-term position with a competitive hourly rate.

Qualifications

• Bachelor’s degree in Accounting or related discipline preferred.
• Basic accounting knowledge required.
• Experience with large retailers or pharma distributors a plus.
• SOX compliance familiarity beneficial.
• Strong reconciliation and deduction management skills.

Responsibilities

• Process return credits by evaluating data and approving/denying based on criteria.
• Monitor return deductions and achieve processing objectives.
• Create and maintain reports to track deduction resolution.
• Upload SPF to McKesson portal and coordinate with Deductions/Chargebacks team.
• Analyze pricing accuracy on returns and resolve credits issued.
• Collaborate with internal teams to resolve customer issues.

Skills

Basic accounting

Excel proficiency

Reconciliation

Communication skills

Multi-tasking

SOX compliance

Education

Bachelor’s degree in Accounting

Tools

EDI data systems

McKesson portal

iCyte

Job description

Job Title

Sr. Returns Analyst

Pay Rate: $40 per hour

Location: Bridgewater NJ

Schedule: 1st Shift Office Hours

Hybrid with 2-3 days remote

Long Term Position

Kelly® Professional & Industrial, is partnering with one of the world's leading medical manufacturing companies. Join the Kelly® Professional & Industrial team as a Sr. Returns Analyst.

Position Overview

We are seeking a detail-oriented and analytical Sr. Returns Analyst to join our team. As a Sr. Returns Analyst, you will be responsible for processing return credits, monitoring deductions, and collaborating closely with internal and external partners to ensure accuracy and efficiency in returns management and reporting. This role requires excellent analytical, reconciliation, and customer service skills, as well as experience working in fast-paced environments.

Major Areas Of Responsibility

• Process return credits by evaluating EDI data and determining approvals or denials based on variable criteria, utilizing both internal and third-party return data systems.


• Monitor and proactively address return deductions, ensuring deduction level and processing objectives are met.


• Create and maintain reports to track return deduction resolution, and address system issues impacting timely processing.


• Upload Short Pay Forms (SPF) to the McKesson portal and provide documentation to Deductions/Chargeback Analyst as needed.


• Analyze data to verify pricing accuracy on returns and resolve discrepancies in credits issued.


• Collaborate with Deductions/Chargebacks team to address and resolve credit discrepancies.


• Provide periodic reports and analyses of return SPF activity to management.


• Research, detect, and resolve disputes/discrepancies associated with return credits.


• Respond to customer inquiries regarding return credits and resolve claims promptly.


• Monitor monthly return deductions via AR aging reports.


• Collaborate with internal teams to address and resolve customer-facing issues.


• Interact cross-functionally with Inmar, Accounts Receivable, Contracts & Pricing.


• Prepare and distribute the quarterly Contract Pricing report via iCyte.


• Perform periodic and ad hoc reporting and data analysis from multiple systems.


• Correct EDI process errors and respond to audit requests accurately and on time.


• Support fellow Returns Analyst(s) to minimize backlog.

Required Education / Skills / Abilities

• Bachelor’s degree in Accounting or a related Business discipline preferred but open to candidates with relevant work experience.


• Basic accounting knowledge required.


• Several years of experience in an industry whose customer base included major retail or chain stores, and/or wholesale pharmaceutical distributors.


• Prior experience in pharmaceutical customer service and Accounts Receivable is a plus.


• Strong skills in reconciliation, collections, deduction management, and negotiation.


• Intermediate or above proficiency in Excel; demonstrated analytical and reporting skills.


• Excellent interpersonal, communication, and multi-tasking abilities.


• Familiarity with SOX guidelines and compliance procedures.


• Ability to work independently and accurately, meeting deadlines with minimal supervision.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.