Senior Returns Analyst

Kelly; Bridgewater Township (NJ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Kelly® Professional & Industrial is seeking a Sr. Returns Analyst in Bridgewater, NJ.

The role focuses on processing return credits, monitoring deductions, and collaborating with internal and external partners to ensure accurate returns management and reporting. The ideal candidate will have excellent analytical, reconciliation, and customer service skills, with experience in fast-paced environments and familiarity with EDI data, SPF uploads, and AR processes.

Qualifications

• Bachelor’s degree or equivalent experience in accounting or business.
• Basic accounting knowledge required.
• Experience in pharmaceutical customer service and Accounts Receivable is a plus.
• SOX compliance familiarity is a plus.

Responsibilities

• Process return credits by evaluating data and approvals/denials.
• Monitor return deductions and ensure objectives are met.
• Create and maintain reports on return deduction resolution.
• Upload SPF to McKesson portal and provide documentation.
• Analyze data to verify pricing accuracy on returns.
• Collaborate with Deductions/Chargebacks teams to resolve credits.
• Provide periodic reports and analyses of SPF activity.

Skills

Excel proficiency

Reconciliation

Deduction management

Negotiation

Communication

Multi-tasking

SOX compliance

Independent work

Education

Bachelor’s degree in Accounting or related Business discipline

Tools

Excel

Job description

Job Title

Sr. Returns Analyst

Pay Rate: $40 per hour

Location

Bridgewater NJ

Schedule: 1st Shift Office Hours

Hybrid with 2-3 days remote

Long Term Position

About the Company

Kelly® Professional & Industrial, is partnering with one of the world’s leading medical manufacturing companies. Join the Kelly® Professional & Industrial team as a Sr. Returns Analyst.

Position Overview

We are seeking a detail-oriented and analytical Sr. Returns Analyst to join our team. As a Sr. Returns Analyst, you will be responsible for processing return credits, monitoring deductions, and collaborating closely with internal and external partners to ensure accuracy and efficiency in returns management and reporting. This role requires excellent analytical, reconciliation, and customer service skills, as well as experience working in fast-paced environments.

Major Areas of Responsibility

• Process return credits by evaluating EDI data and determining approvals or denials based on variable criteria, utilizing both internal and third-party return data systems.
• Monitor and proactively address return deductions, ensuring deduction level and processing objectives are met.
• Create and maintain reports to track return deduction resolution, and address system issues impacting timely processing.
• Upload Short Pay Forms (SPF) to the McKesson portal and provide documentation to Deductions/Chargeback Analyst as needed.
• Analyze data to verify pricing accuracy on returns and resolve discrepancies in credits issued.
• Collaborate with Deductions/Chargebacks team to address and resolve credit discrepancies.
• Provide periodic reports and analyses of return SPF activity to management.
• Research, detect, and resolve disputes/discrepancies associated with return credits.
• Respond to customer inquiries regarding return credits and resolve claims promptly.
• Monitor monthly return deductions via AR aging reports.
• Collaborate with internal teams to address and resolve customer-facing issues.
• Interact cross-functionally with Inmar, Accounts Receivable, Contracts & Pricing.
• Prepare and distribute the quarterly Contract Pricing report via iCyte.
• Perform periodic and ad hoc reporting and data analysis from multiple systems.
• Correct EDI process errors and respond to audit requests accurately and on time.Support fellow Returns Analyst(s) to minimize backlog.

Required Education / Skills / Abilities

• Bachelor’s degree in Accounting or a related Business discipline preferred but open to candidates with relevant work experience.
• Basic accounting knowledge required.
• Several years of experience in an industry whose customer base included major retail or chain stores, and/or wholesale pharmaceutical distributors.
• Prior experience in pharmaceutical customer service and Accounts Receivable is a plus.
• Strong skills in reconciliation, collections, deduction management, and negotiation.
• Intermediate or above proficiency in Excel; demonstrated analytical and reporting skills.
• Excellent interpersonal, communication, and multi-tasking abilities.
• Familiarity with SOX guidelines and compliance procedures.
• Ability to work independently and accurately, meeting deadlines with minimal supervision.