Senior Retirement Plan Records Specialist

Voya Financial, Inc.; Minneota (MN); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Sr Recordkeeper to provide service and administrative support to large, complex defined contribution retirement plans.

You will process transactions, respond to client inquiries, reconcile balances, and maintain trustee relationships to ensure accurate plan administration. In this role, you will format and distribute reports, participate in client meetings, and collaborate with trustees and internal partners to resolve issues and strengthen client relationships.

Qualifications

• Bachelor's degree required.
• 3+ years of recordkeeping experience supporting defined contribution retirement plans.
• Strong PC skills, including proficiency in Microsoft Excel and Microsoft Word.
• Proven mathematical and calculation aptitude.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of applicable IRS and Department of Labor (DOL) regulations related to defined contribution plans.

Responsibilities

• Respond to client requests for information and provide exceptional service support.
• Resolve administrative and service-related issues in a timely and professional manner.
• Ensure all transactions are processed in accordance with company and client standards.
• Process plan valuation transactions, including withdrawals, required minimum distributions (RMDs), and termination distributions.
• Reconcile trust accounting and recordkeeping systems at the plan level.
• Reconcile plan balances to trust balances through daily balancing, adjustment analysis, reconciliation reporting, and transaction-level analysis as needed.
• Format, prepare, and distribute reports to clients and internal stakeholders.
• Participate in client meetings and conference calls, as appropriate.
• Maintain and strengthen trustee and client relationships.
• Discuss plan design considerations, trust reconciliation matters, and available service solutions with clients and stakeholders.
• Perform additional duties and responsibilities as assigned.

Skills

Excel proficiency

Mathematical aptitude

Written and verbal communication

Multitasking / prioritization

Education

Bachelor's degree

Tools

Microsoft Word

Job description

Voya Financial, Inc. is seeking a Sr Recordkeeper to provide service and administrative support to large, complex defined contribution retirement plans.

You will process transactions, respond to client inquiries, reconcile balances, and maintain trustee relationships to ensure accurate plan administration. In this role, you will format and distribute reports, participate in client meetings, and collaborate with trustees and internal partners to resolve issues and strengthen client relationships.