Senior Retirement Benefits Counselor - Hybrid

CalPERS; Santa Clara (CA); Hybrid; USD 67,000 - 84,000; Full time

Job summary

The California Public Employees’ Retirement System (CalPERS) seeks an Analyst II, Senior Retirement Benefits Counselor in the Customer Education and Outreach Division (CEOD) at the San Jose Regional Office. The San Jose Regional Office is located at 181 Metro Drive, Suite 520, San Jose, California.

This role offers hybrid work with potential travel, requires handling high volumes of inquiries, and involves educating members on retirement and health benefits under PERL and PEMHCA.

Qualifications

• Experience in a high-volume customer service environment.
• Excellent written and verbal communication skills.
• Public speaking and presentations to larger groups.

Responsibilities

• Educate CalPERS members on retirement and health benefits under PERL/PEMHCA.
• Conduct in-person and virtual presentations and one-on-one meetings with customers.
• Interpret policy changes and apply relevant laws in guidance to members.

Job description

The California Public Employees’ Retirement System (CalPERS) seeks an Analyst II, Senior Retirement Benefits Counselor in the Customer Education and Outreach Division (CEOD) at the San Jose Regional Office. The San Jose Regional Office is located at 181 Metro Drive, Suite 520, San Jose, California.

This role offers hybrid work with potential travel, requires handling high volumes of inquiries, and involves educating members on retirement and health benefits under PERL and PEMHCA.