Regional Office Supervisor – Hybrid, Customer Education

CalPERS; California; Hybrid; USD 80,000 - 99,000; Full time

Job summary

CalPERS seeks a Supervisor I for the Customer Education and Outreach Division, San Diego Regional Office. The role oversees operations of a regional office serving members, beneficiaries and employers, with education and assistance on retirement and health benefits. The position is hybrid, located in San Diego County.

The incumbent will manage a team of professionals, coordinate outreach, and ensure high-quality customer service in a fast-paced environment. Interview dates are virtual.

Qualifications

• Statement of Qualifications must be titled "Statement of Qualifications" and responses must be numbered, listing all relevant experience, education and training with dates and duties.
• SOQ must not exceed two pages in length.
• You may need to pass an examination to establish list eligibility prior to a final offer of employment.

Responsibilities

• Plan, organize, support, and direct the overall management and operation activities of a regional office.
• Lead a team of professional and technical staff who are the first point of contact for CalPERS.
• Provide assistance and education to members, beneficiaries, employers, and the public on retirement and health benefits.

Job description

CalPERS seeks a Supervisor I for the Customer Education and Outreach Division, San Diego Regional Office. The role oversees operations of a regional office serving members, beneficiaries and employers, with education and assistance on retirement and health benefits. The position is hybrid, located in San Diego County.

The incumbent will manage a team of professionals, coordinate outreach, and ensure high-quality customer service in a fast-paced environment. Interview dates are virtual.