Lead Sales Associate & Customer Experience Coach

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Hagåtña (GU); On-site; USD 38,000 - 52,000; Full time

Job summary

NCTS Guam is seeking a Supervisory Sales Associate to serve as the face of the organization for customers and associates, guiding daily operations with a positive leadership style.

The role focuses on delivering premier service, recognizing customer needs, managing merchandise, and maintaining a productive store environment. Candidates should have 1 year retail experience, strong communication, and the ability to lead a team in a fast-paced setting.

Qualifications

• 1 year of retail or customer service experience.
• Strong leadership and communication skills.
• Ability to train and motivate associates.
• Knowledge of store operations and inventory control.

Responsibilities

• Proactively engage and connect with customers.
• Cross-sell products and upsell based on needs.
• Maintain store appearance and inventory accuracy.
• Provide coaching and direction to sales associates.
• Operate POS and handle cash accurately.
• Assist with opening/closing locations and paperwork.

Skills

Customer service

Sales experience

Team leadership

Supervisory experience

Communication skills

Cash handling

Inventory control

Education

High school diploma

Tools

POS system

Job description

NCTS Guam is seeking a Supervisory Sales Associate to serve as the face of the organization for customers and associates, guiding daily operations with a positive leadership style.

The role focuses on delivering premier service, recognizing customer needs, managing merchandise, and maintaining a productive store environment. Candidates should have 1 year retail experience, strong communication, and the ability to lead a team in a fast-paced setting.