Senior Retail Learning & Development Manager (Hybrid)

Crate & Barrel; United States; On-site; USD 110,000 - 145,000; Full time

Job summary

Crate & Barrel is seeking a Senior Manager, Retail Learning & Development to lead the end-to-end learning function for Crate & Barrel, CB2, and Outlet stores. The role is on-site in Northbrook, IL, Monday-Thursday with remote Fridays, reporting to senior retail leadership.

You will design blended programs, drive leadership training, and partner across store operations, merchandising, and customer care. The ideal candidate brings 7+ years in training development, 3+ years in supervisory roles,

Qualifications

• 7+ years training development experience
• 3+ years supervisory/leadership experience
• Retail experience preferred

Responsibilities

• Strategic Alignment & Leadership: Partner with Senior Leadership to identify priority initiatives and define store training strategies aligned with business goals to drive performance in sales, service, product, leadership, and operations.
• Strategic Planning & Execution: Demonstrate long-term strategic vision and urgency in responding to immediate business priorities to continuously improve store performance.
• Needs Analysis & Solution Design: Conduct training needs analyses with retail leaders, HR, and cross-functional partners to diagnose talent gaps and provide scalable learning solutions across stores.
• Curriculum & Program Development: Oversee learning professionals and SMEs in designing and building high-impact, blended instructional programs and store leadership training.
• Cross-Functional Partnerships: Work with Store Operations, Merchandising, Customer Care to ensure relevant content is delivered to stores.
• Evaluation & Impact Reporting: Establish evaluation metrics to assess training effectiveness and provide talent reporting to leadership.
• Innovation & Best Practices: Stay current on modern learning modalities and retail industry trends to elevate store training programs.
• Rollout & Change Management: Direct rollout strategies, including communication plans and Train-the-Trainer programs for stores.
• Team Leadership & Stakeholder Engagement: Direct performance and development for the store training team and build relationships with store leaders and corporate partners.

Skills

Training leadership

Communication

Facilitation

Technology in training

Job description

Crate & Barrel is seeking a Senior Manager, Retail Learning & Development to lead the end-to-end learning function for Crate & Barrel, CB2, and Outlet stores. The role is on-site in Northbrook, IL, Monday-Thursday with remote Fridays, reporting to senior retail leadership.

You will design blended programs, drive leadership training, and partner across store operations, merchandising, and customer care. The ideal candidate brings 7+ years in training development, 3+ years in supervisory roles,