Senior Manager, Retail Learning & Development

Crate & Barrel; United States; Sur place; USD 110 000 - 145 000; Plein temps

Résumé du poste

Crate & Barrel is seeking a Senior Manager, Retail Learning & Development to lead the end-to-end learning function for Crate & Barrel, CB2, and Outlet stores. The role is on-site in Northbrook, IL, Monday-Thursday with remote Fridays, reporting to senior retail leadership.

You will design blended programs, drive leadership training, and partner across store operations, merchandising, and customer care. The ideal candidate brings 7+ years in training development, 3+ years in supervisory roles,

Qualifications

• 7+ years training development experience
• 3+ years supervisory/leadership experience
• Retail experience preferred

Responsabilités

• Strategic Alignment & Leadership: Partner with Senior Leadership to identify priority initiatives and define store training strategies aligned with business goals to drive performance in sales, service, product, leadership, and operations.
• Strategic Planning & Execution: Demonstrate long-term strategic vision and urgency in responding to immediate business priorities to continuously improve store performance.
• Needs Analysis & Solution Design: Conduct training needs analyses with retail leaders, HR, and cross-functional partners to diagnose talent gaps and provide scalable learning solutions across stores.
• Curriculum & Program Development: Oversee learning professionals and SMEs in designing and building high-impact, blended instructional programs and store leadership training.
• Cross-Functional Partnerships: Work with Store Operations, Merchandising, Customer Care to ensure relevant content is delivered to stores.
• Evaluation & Impact Reporting: Establish evaluation metrics to assess training effectiveness and provide talent reporting to leadership.
• Innovation & Best Practices: Stay current on modern learning modalities and retail industry trends to elevate store training programs.
• Rollout & Change Management: Direct rollout strategies, including communication plans and Train-the-Trainer programs for stores.
• Team Leadership & Stakeholder Engagement: Direct performance and development for the store training team and build relationships with store leaders and corporate partners.

Connaissances

Training leadership

Communication

Facilitation

Technology in training

Description du poste

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

This role is responsible for the talent development, training, education, and promoting engagement across Retail stores including Crate and Barrel, CB2, and Outlet stores. This position owns the end-to-end learning process from intake to sustainment to continued innovation while managing a diverse scope of topics-product, selling, design, customer service, digital adoption, and leadership development aligning channel-specific needs with organizational priorities.

This is an on-site position (Monday through Thursday) based out of our Northbrook, IL offices with the flexibility to work remotely on Fridays.

This role is an People Leader position.

A day in the life of a Senior Manager, Retail Learning & Development...

• Strategic Alignment & Leadership: Partner with Senior Leadership (EVP Stores, Regional Directors, Senior Director of Store Operations, and Retail HR Director) to identify priority initiatives and define store training strategies aligned with business goals to drive performance in sales, service, product, leadership, and operations.
• Strategic Planning & Execution: Demonstrate both long-term strategic vision and urgency in responding to immediate business priorities to continuously improve store performance.
• Needs Analysis & Solution Design: Conduct comprehensive training needs analyses with retail leaders, HR, and cross-functional partners to diagnose talent gaps and provide strategic, scalable learning solutions across stores.
• Curriculum & Program Development: Oversee learning professionals and subject matter experts in designing and building high-impact, blended instructional programs and store leadership training.
• Cross-Functional Partnerships: Work closely with all cross functional and cross branded teams including Store Operations, Merchandising, Customer Care to ensure relevant and accurate content is delivered to stores.
• Evaluation & Impact Reporting: Establish evaluation metrics to assess training effectiveness, refine learning resources, and provide ad-hoc talent reporting and insights to leadership.
• Innovation & Best Practices: Stay current on modern learning modalities, emerging technologies, and retail industry trends to simplify and continually elevate store training programs.
• Rollout & Change Management: Direct rollout strategies, including communication plans and Train-the-Trainer programs, ensuring proactive communication and effective execution in stores.
• Team Leadership & Stakeholder Engagement: Direct performance and development for the store training team while building strong collaborative relationships with store leaders and corporate partners.

What you'll bring to the table...

• Outstanding reading and written language skills (English)
• Excellent communication and training facilitation skills; strong virtual presence
• Excellent interpersonal and management skills
• Strong knowledge of technology used in training
• Ability to work independently and collaboratively
• Ability to work in a fast-paced environment
• Strong ability to prioritize and delegate workload effectively
• Proven record of creating and executing training programs
• Ability to influence across several levels of leadership and the associate population

We'd love to hear from you if you have...

• 7+ years training development experience
• 3+ years supervisory/leadership experience
• Retail experience preferred
• Ability to travel to store locations as needed

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company".

The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Ve