Senior Retail Lead - Auto Parts, Growth & Perks

3M HEALTHCARE; Decatur (IN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401k plan

Health insurance

Paid time off

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Store Leader to guide the store team in delivering exceptional customer service to retail and professional customers. You will supervise service levels, ensure staffing during peak hours, and work with the store manager on goals and training.

Responsibilities include assisting in hiring, scheduling interviews, managing returns and exchanges, processing orders, and ensuring policy adherence.

Qualifications

• Store leadership and customer service expertise.
• Hiring, interviewing and coaching capabilities.
• Multilingual communication desirable.
• Knowledge of parts and automotive retail operations.

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers.
• Supervise showroom service levels and execute customer service programs.
• Assist store manager with staffing during peak hours.
• Assist in hiring by interviewing and selecting candidates.
• Ensure returns, exchanges and refunds are processed efficiently.

Skills

Sales training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Fluency in multiple languages

Education

High school diploma or equivalent

Job description

O'Reilly Auto Parts is seeking a Store Leader to guide the store team in delivering exceptional customer service to retail and professional customers. You will supervise service levels, ensure staffing during peak hours, and work with the store manager on goals and training.

Responsibilities include assisting in hiring, scheduling interviews, managing returns and exchanges, processing orders, and ensuring policy adherence.