Auto Parts Store Lead — Customer Excellence & Growth

3M HEALTHCARE; Silverton (OR); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Time Off

Stock Plan

401k Plan

Insurance (Medical/Dental/Vision)

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking aStore Leader to guide the retail team in delivering outstanding customer service to walk‑in customers and professionals. You will supervise service standards, coordinate staffing during peak times, and support hiring and training initiatives to ensure top performance.

Responsibilities include coaching, scheduling, processing orders, handling returns, and ensuring accurate invoicing and policy adherence.

Qualifications

• Sales and customer service training completed.
• Assistant manager certification or equivalent required/desired.
• RSS certification completed or in progress.
• Certified Parts Professional certification preferred.
• ASE certification preferred.

Responsibilities

• Lead store team members to deliver excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and execute service programs (Related sales, Hi5, Rock the Call, etc.).
• Collaborate with store manager to ensure adequate staffing during peak hours.
• Assist in setting team goals and coach members toward achievement and training updates.
• Participate in hiring tasks, interviews, and candidate evaluations with management.
• Ensure phone calls follow company policy and processes are efficient.
• Oversee all order transfers and notify customers on shipment arrivals as needed.
• Utilize ledger for outside orders and ensure proper handling of special orders.
• Process returns and exchanges promptly, issue refunds correctly, and stage returns properly.
• Ensure merchandise is invoiced before leaving the store and communicate tasks to the team.
• Ensure adherence to posted schedules and timekeeping by team members.
• Carry out store opening/closing duties and secure cash deposits per policy.
• Maintain store building, signage, and service equipment; manage delivery vehicles.
• Perform other duties as assigned.

Skills

Spanish language

Education

Sales and Customer Service Certification

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking aStore Leader to guide the retail team in delivering outstanding customer service to walk‑in customers and professionals. You will supervise service standards, coordinate staffing during peak times, and support hiring and training initiatives to ensure top performance.

Responsibilities include coaching, scheduling, processing orders, handling returns, and ensuring accurate invoicing and policy adherence.