Senior Resort Operations & Safety Leader

Wintergreen Resort; Virginia; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

PTO

401K

Recreational benefits

Job summary

Wintergreen Resort in Nellysford, VA seeks a Director of Operations to lead mountain operations, recreation, safety, and guest services. You will partner with department managers to set priorities, allocate resources, and deliver safe, reliable operations while maintaining an exceptional guest experience.

This senior role requires guiding teams through weather events, emergencies, budgeting, capital planning, and asset management.

Qualifications

• Proven leadership across multiple departments or operating functions.
• Experience developing and managing operating budgets and financial performance.
• Strong knowledge of safety, inspections, and emergency management.

Responsibilities

• Provide leadership, coaching, direction, and accountability to managers and supervisors across resort departments.
• Establish operating priorities, performance standards, and communication practices aligned with goals.
• Develop department leaders through coaching, training, and succession planning.
• Promote safety, accountability, teamwork, and continuous improvement.
• Participate in recruiting, hiring, and employee development with HR and department leaders.
• Oversee Mountain Operations, Ski Patrol, Snowmaking, Grooming, Lift Operations, and related functions.
• Coordinate staffing, equipment, resources, and cross-department collaboration.
• Maintain operational continuity and calm decision-making under pressure.
• Balance safety, reliability, financial performance, and guest experience in decisions.
• Provide leadership for winter operations and weather-related planning and closures.
• Coordinate resort response to significant weather events and emergencies.
• Engage with leadership team to communicate conditions and capital needs.
• Perform other duties to support resort operations.

Skills

Leadership

Budgeting

Safety & risk

Emergency management

Communication

Project management

Education

Bachelor's degree

Job description

Wintergreen Resort in Nellysford, VA seeks a Director of Operations to lead mountain operations, recreation, safety, and guest services. You will partner with department managers to set priorities, allocate resources, and deliver safe, reliable operations while maintaining an exceptional guest experience.

This senior role requires guiding teams through weather events, emergencies, budgeting, capital planning, and asset management.