Supervisor, Rental Shop & Discovery Ridge Adventure Center

Wintergreen Resort; Virginia; Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K plan

Paid Time Off

Discounted resort activities

Job summary

Wintergreen Resort is seeking an experienced Supervisor for the Ski Rental Shop and Discovery Ridge Adventure Center. You will lead a large seasonal staff across winter and summer operations, including check-in, boot fitting, equipment handling, and adventure activities.

The role requires energy, reliability, and strong guest service skills. The ideal candidate will have prior supervisory experience and the ability to motivate a diverse team, including temporary staff, while upholding safety and

Qualifications

• Leadership and motivational skills to manage a large seasonal staff.
• Excellent oral communication and strong customer service.
• Ability to work long shifts, including nights, weekends and holidays.
• Experience in ski rental shop operations or outdoor activities helpful.

Responsibilities

• Train and appraise performance of seasonal staff.
• Direct and assign work for seasonal staff.
• Greet customers and address complaints.
• Oversee winter operations: front check-in, boot fitting, equipment setup and dispatch.
• Oversee summer activities: Ninja Course, bungee trampoline, climbing tower, summer tubing.
• Adhere to uniform and grooming standards and company policies.

Skills

Leadership

Customer service

Communication skills

Teamwork

Critical thinking

Education

High school diploma or GED

Tools

POS software

Job description

Job Details:

Level: Experienced, Job Location: Wintergreen - Nellysford, VA, Position Type: Full Time, Salary Range: $18.00Hourly, SUMMARY: The Ski Rental/ Adventure Center Supervisor assists in the day-to-day operations of the Ski Rental Shop in winter and Discovery Ridge Adventure Center in summer in conjunction with the Manager and Assistant Manager. The applicant must be able to lead and motivate a large staff of inexperienced and temporary employees. Some equipment certification is required. Supervisors will fill in attendant positions if business and staffing levels require.

ESSENTIAL FUNCTIONS:

• Assists Managers in training and appraising performance of seasonal staff.
• Responsible for assigning and directing work of seasonal staff.
• Greet customers in a friendly manner.
• Addresses and resolves complaints from guests and employees relating to daily operations.
• Supervises and assists with:
  • Winter: front check-in, boot fitting, equipment setup and equipment dispatch and return.
  • Summer: Ninja Course, bungee trampoline, climbing tower, log roller and Summer Tubing
• Responsible for solving guest locker issues in Winter
• Oversees Ski repair shops daily deposit.
• Delegates and assigns tasks in the role of Manager on duty; including but not limited to staff line up, daily 5 min meeting, area clean up, accident investigation, assigning lunch breaks and adjusting for days business levels including staffing and back stock equipment.
• Adhere to department uniform and grooming standards for self and direct reports.
• Must follow policies and procedures outlined in the Wintergreen Handbook.
• Must be able to take on additional assignments and tasks assigned by the manager.

Qualifications: MINIMUM QUALIFICATIONS:

• Ski rental shop operations and outdoor activities knowledge helpful.
• Prior supervisory experience is highly desirable.
• Applicants should have the leadership qualities and motivational skills necessary to effectively manage and motivate a large staff of inexperienced, temporary employees.
• The ability and energy to work long shifts, and weekends and holidays is required.
• Prior knowledge of ski or resort industries is a plus.
• Must be 18 years or older.
• Excellent oral communication skills
• Possess strong customer service skills.
• Enjoy working with the general public.
• Ability to work independently and as a team.
• Present a neat and positive image along with a professional appearance.
• Possess critical thinking skills.
• Possess computer skills including the ability to quickly learn new computer programs; experience with point-of-sale programs a plus.
• Easily adapt to change.

Education, Training and Experience Guidelines:

High school diploma OR GED.

LICENSE AND CERTIFICATION REQUIREMENT(S):

• Must possess a valid, unrestricted Virginia driver’s license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Candidates must be able to stand for 8-10 hours, and able to occasionally lift up to 60 pounds.
• Candidates will be required to work nights and weekends

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.