Senior Residential Support & Case Coordination

URI; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

URI in New York seeks a compassionate Resident Services Coordinator to respond to hotline interviews, welcome new residents, and complete admissions paperwork. You will provide initial orientation and lead group activities, ensuring a supportive and safe environment for residents.

You will collaborate with case managers, perform administrative tasks, and assist with on-site events. The role requires sensitivity to DV issues, strong communication, and flexibility in schedule.

Qualifications

• :Bachelor Degree with internships in Human Services or related experience required.
• :Associate Degree with 2-4 years’ experience in Human Services or related field.
• :High School Diploma or GED with 4-5 years’ experience in Human Services or related field.
• :Must be computer-literate and proficient in Microsoft Office.

Responsibilities

• Respond to and conduct hotline interviews and present to Administration for approval.
• Provide warm, compassionate welcome to new residents.
• Complete necessary admissions paperwork.
• Provide initial orientation to program.
• Conduct recreational activities and accompany residents on field trips, as assigned.
• Assist in special on-site events.
• Provide childcare and actively engage with residents.
• Assist in escorting residents to services and activities outside of the facility.
• Provide administrative support in office coverage, telephone, and clerical work.
• Distribute donations and supplies to residents.
• Conduct room checks.
• Perform light maintenance/housekeeping responsibilities.
• Assist in security coverage including building rounds; distribute room keys to residents.
• Maintain a log of visitors and record incidents.
• Function independently in crisis situations as needed.
• Provide shift summaries.
• Meet with Shift Supervisor for supervision.
• Participate in staff meetings and training seminars.
• Conduct support groups.
• Regular rounds to ensure safety and therapeutic availability.
• Read and update resident and staff log books daily.
• Monitor daily room availability and outreach.
• Meet with assigned case manager regularly.
• Maintain progress notes for each resident.
• Perform other duties as assigned by Shift Supervisor.

Skills

Customer service

Written and verbal communication

Bilingual

Computer literacy

DV sensitivity

Flexible schedule

Education

Bachelor Degree in Human Services

Associate Degree in Human Services

High School Diploma or GED

Tools

Microsoft Office

Job description

URI in New York seeks a compassionate Resident Services Coordinator to respond to hotline interviews, welcome new residents, and complete admissions paperwork. You will provide initial orientation and lead group activities, ensuring a supportive and safe environment for residents.

You will collaborate with case managers, perform administrative tasks, and assist with on-site events. The role requires sensitivity to DV issues, strong communication, and flexibility in schedule.