Senior Residential Services Operations Manager

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Ashburn (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Long-term disability & life insurance

Short-term disability

Generous PTO & holidays

Job summary

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical in Ashburn, VA is seeking a seasoned Residential Trades Manager to lead field operations, coach a skilled service team, and uphold the company's high standards for customer care.

You will collaborate with dispatch, sales, and customer service to streamline workflows, drive service excellence, and support growth through accountable teamwork.

Qualifications

• Proven experience managing residential service or home services operations.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, problem-solving, and customer service abilities.
• Knowledge of residential service operations, field service best practices, and performance management.
• A results-driven mindset with a commitment to quality, safety, and customer satisfaction.

Responsibilities

• Leading, coaching, and developing a team of residential service professionals
• Managing day-to-day service operations and ensuring operational efficiency
• Driving exceptional customer service and overall customer satisfaction
• Collaborating with dispatch, sales, customer service, and other departments to optimize workflows
• Supporting business growth through team performance, accountability, and operational excellence

Skills

Leadership

Coaching

Team-building

Communication

Customer service

Operations knowledge

Job description

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical in Ashburn, VA is seeking a seasoned Residential Trades Manager to lead field operations, coach a skilled service team, and uphold the company's high standards for customer care.

You will collaborate with dispatch, sales, and customer service to streamline workflows, drive service excellence, and support growth through accountable teamwork.