Residential Trades Manager | Lead Ops & Service Excellence

F.H. Furr; Ashburn (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Long-Term Disability Insurance

Life Insurance

Short-term Disability

PTO & Holidays

Job summary

F.H. Furr in Ashburn, VA seeks an experienced Residential Trades Manager to lead field operations, coach a team of service professionals, and drive service quality and customer satisfaction.

Based in a fast-growing Northern Virginia market, this leader will coordinate with dispatch, sales, and customer service to optimize workflows and deliver exceptional results. The role emphasizes leadership, operational excellence, and a safety-conscious approach to home service delivery, with opportunities

Qualifications

• Proven experience managing residential/home services operations.
• Leadership, coaching, and team-building skills.
• Strong communication and problem-solving abilities.
• Knowledge of safety and service quality standards.

Responsibilities

• Leading, coaching, and developing a team of residential service professionals
• Managing day-to-day service operations and ensuring operational efficiency
• Driving exceptional customer service and overall customer satisfaction
• Collaborating with dispatch, sales, customer service, and other departments to optimize workflows
• Supporting business growth through team performance, accountability, and operational excellence

Skills

Leadership

Coaching

Team Building

Customer Service

Operations Management

Communication

Safety Compliance

Job description

F.H. Furr in Ashburn, VA seeks an experienced Residential Trades Manager to lead field operations, coach a team of service professionals, and drive service quality and customer satisfaction.

Based in a fast-growing Northern Virginia market, this leader will coordinate with dispatch, sales, and customer service to optimize workflows and deliver exceptional results. The role emphasizes leadership, operational excellence, and a safety-conscious approach to home service delivery, with opportunities