Senior Residential Concierge & Lobby Lead

GetHired, Inc.; Chicago (IL); Sur place; USD 44 000 - 50 000; Plein temps

Résumé du poste

MFort Security Services in Chicago is seeking a professional Lead Residential Concierge to head the lobby team and serve as the right-hand to the client and leasing staff.

The role requires leading a team, managing front desk operations, and delivering exceptional service to residents and visitors. A strong administrative skill set is essential for handling emails and daily documentation.

Qualifications

• Must have at least 2 years of residential concierge or front desk leadership experience.
• Must have a valid Illinois PERC card and 20-hour security training.
• Excellent leadership, customer service, and communication skills.

Responsabilités

• Lead and set an example for the concierge team in professionalism, customer service, and performance.
• Greet residents, guests, and visitors warmly and maintain a welcoming lobby environment.
• Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules.
• Own the lobby by staying informed of who is arriving, expected guests, and client-related appointments.
• Oversee front desk operations including visitor management, access control, and package handling.
• Conduct routine property rounds and respond promptly to safety or security concerns.
• Handle administrative tasks such as emails, logging information, and filing as required.
• Communicate effectively with clients, residents, MFort supervisors, and team members.
• Enforce company policies, site post orders, and standard operating procedures.
• Perform other duties as assigned by site management or MFort leadership.

Connaissances

Leadership

Customer Service

Communication

Administrative Tasks

Formation

High School Diploma or GED

Illinois PERC card

20-hour Security Training Certificate

Description du poste

MFort Security Services in Chicago is seeking a professional Lead Residential Concierge to head the lobby team and serve as the right-hand to the client and leasing staff.

The role requires leading a team, managing front desk operations, and delivering exceptional service to residents and visitors. A strong administrative skill set is essential for handling emails and daily documentation.