Lead Residential Concierge (2nd Shift)

MFort Security Services; Chicago (IL); Vor Ort; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

MFort Security Services in Chicago, IL is seeking a professional and motivated 2nd Shift Lead ABOMA Residential Concierge to join our team. This position leads the concierge team at a residential property, serving as the face of the lobby, and acting as the right-hand support to the client and leasing team.

The ideal candidate will have experience leading a team, managing front desk operations, and providing exceptional service to residents and guests.

Qualifikationen

• Must be at least 18 years of age.
• High school diploma or GED required.
• Illinois PERC card and 20-hour security training certificate (or ability to obtain).
• Minimum 2 years of residential concierge or front desk leadership experience.
• Strong leadership, customer service, and communication skills.
• Ability to multitask and independently manage responsibilities.
• Must pass a drug screening and background check.
• Comfortable with administrative tasks including email correspondence and documentation.

Aufgaben

• Lead and set an example for the concierge team in professionalism, customer service, and performance.
• Greet residents, guests, and visitors warmly and maintain a welcoming lobby environment.
• Work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules.
• Own the lobby by staying informed of who is arriving, expected guests, and client-related appointments.
• Oversee front desk operations including visitor management, access control, and package handling.
• Conduct routine property rounds and respond promptly to safety or security concerns.
• Handle administrative tasks such as emails, logging information, and filing as required.
• Communicate effectively with clients, residents, MFort supervisors, and team members.
• Enforce company policies, site post orders, and standard operating procedures.
• Perform other duties as assigned by site management or MFort leadership.

Kenntnisse

Leadership

Customer service

Team leadership

Ausbildung

High school diploma or GED

Jobbeschreibung

MFort Security Services in Chicago, IL is seeking a professional and motivated 2nd Shift Lead ABOMA Residential Concierge to join our team. This position leads the concierge team at a residential property, serving as the face of the lobby, and acting as the right-hand support to the client and leasing team.

The ideal candidate will have experience leading a team, managing front desk operations, and providing exceptional service to residents and guests.