Senior Resident Experience & Leasing Leader

American Campus Communities; Philadelphia (Philadelphia County); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

Health Savings Account (HSA) with SME

Short-Term & Long-Term Disability

Preferred Membership Pricing at Local

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Zusammenfassung

American Campus Communities is seeking a Resident Experience Manager for Chestnut Square in Philadelphia, PA. You will lead the property team, oversee leasing, marketing, and administrative operations, and ensure an exceptional resident experience across all touchpoints from inquiry to renewal.

The role emphasizes recruiting, hiring, training, and developing staff, while collaborating with the Service Manager on budget performance and maintaining strong relationships with university partners.

Qualifikationen

• 2 years’ of leadership experience in student or multi-family housing.
• Bachelor’s degree in business or relevant field preferred.
• Strong communication and collaboration skills.
• Experience in leasing, marketing, budgeting, and operations.

Aufgaben

• Supervise office team and community assistants to deliver excellent resident experience.
• Recruit, hire, train, and develop direct reports to meet leasing and marketing objectives.
• Conduct performance evaluations and coordinate compensation with HR.
• Oversee leasing, marketing and admin operations; serve as lease executor.
• Manage property finances alongside Service Manager and budget performance.
• Maintain communication with university partners and coordinate events.
• Handle rent collection, evictions with centralized services as needed.
• Maintain key control and other assigned duties.

Kenntnisse

Leadership

Leasing

Marketing

Customer Service

Facility Management

Budgeting

Supervision

Public Relations

Residence Life

Ausbildung

Bachelor’s degree

2 years leadership experience in housing

Jobbeschreibung

American Campus Communities is seeking a Resident Experience Manager for Chestnut Square in Philadelphia, PA. You will lead the property team, oversee leasing, marketing, and administrative operations, and ensure an exceptional resident experience across all touchpoints from inquiry to renewal.

The role emphasizes recruiting, hiring, training, and developing staff, while collaborating with the Service Manager on budget performance and maintaining strong relationships with university partners.