Senior Reservations & Guest Experience Lead

Four Seasons; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Four Seasons San Francisco invites an experienced Reservations Manager to lead the Reservations Department and drive yield with occupancy and rate strategies. This shared role between Four Seasons San Francisco and Embarcadero property emphasizes collaboration with the Director of Revenue and Front Office Manager.

The role demands strong leadership, operational excellence, and the ability to train and supervise reservations staff while maintaining superb guest service standards.

Qualifications

• The HTML lists responsibilities related to Reservations Department management and staff supervision.

Responsibilities

• Execute Reservations Department policies and procedures and manage daily operation.
• Maintain reservations core standards and regular WRO test calls with feedback.
• Manage staffing, performance appraisals, and training for reservations staff.
• Ensure knowledge of guest rooms, selling techniques, hotel facilities, services, and hours of operation.

Job description

Four Seasons San Francisco invites an experienced Reservations Manager to lead the Reservations Department and drive yield with occupancy and rate strategies. This shared role between Four Seasons San Francisco and Embarcadero property emphasizes collaboration with the Director of Revenue and Front Office Manager.

The role demands strong leadership, operational excellence, and the ability to train and supervise reservations staff while maintaining superb guest service standards.