Assistant Food & Beverage Manager - San Francisco at Embarcadero

Four Seasons; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Four Seasons San Francisco at Embarcadero seeks an Assistant Food & Beverage Manager to join our luxury hotel team. This floating manager will provide operational support across both Restaurant and In-Room Dining outlets based on business needs.

Responsibilities include training, evaluating, and coaching staff, managing guest relations, promoting menu items, and controlling labor costs to maximize guest satisfaction and revenue.

Qualifications

• Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience.
• Floating manager providing operational support across Restaurant and In-Room Dining outlets.

Responsibilities

• Train, evaluate, motivate, coach, and discipline employees in F&B operations.
• Work with department manager to manage the operation and provide feedback to team members.
• Be visible in the operation, recognize staff, and handle guest complaints and special requests.
• Describe and promote menu items with vivid descriptions of origin, taste and preparation.
• Coordinate delivery to guest rooms and close guest checks accurately.
• Control labor costs through scheduling and inventory management.

Skills

Leadership

Supervisory experience

Guest service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience - steps from Union Square, the Ferry Building and Fisherman's Wharf, home to Pier 39.

Join our Team!

The Four Seasons Hotel San Francisco at Embarcadero seeks an Assistant Food & Beverage Manager to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

The Assistant Food & Beverage Manager will serve as a floating manager, providing operational support across both the Restaurant and In-Room Dining outlets based on business needs.

What You Will Do

Train, evaluate, motivate, coach, and discipline employees in the F&B Operations to ensure that established cultural and core standards are met; daily activities for the outlet operations.

Work closely with department manager and assist with managing the operation and provide feedback to team members. The ability and flexibility to work in different departments as needed while following all required standards.

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.

Coordinate delivery of items to the guestroom by IRD Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

Oversee amenity program to ensure amenities are delivered accurately and in a timely manner.

Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order.

Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

The ability to be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.

Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

Work harmoniously and professionally with all Hotel team members, guests, clients, etc.

Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

What You Will Bring

Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience , with a st