Reservation Coordinator

Four Seasons; San Francisco (CA); On-site; USD 78,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision plans

401k retirement plan

New parental leave pay

Free employee meals

Job summary

Four Seasons San Francisco seeks a Reservation Coordinator to manage individual and group reservations, maintain guest profiles, and support VIP arrivals. You will work closely with Sales, Conference Services, Front Office, Revenue Management and other operations to ensure personalized service throughout the guest journey.

The role emphasizes accurate reservation data, effective communication, and proactive guest recognition while upholding Four Seasons standards and procedures.

Qualifications

• Minimum one year of experience in hotel reservations, guest services, front office operations, or a related hospitality role.
• Knowledge of property management systems required; Opera experience preferred.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations.
• Coordinate individual and group reservations while ensuring accuracy of guest information and rooming details.
• Review upcoming arrivals and guest profiles to identify preferences, special requests, VIP status, and guest recognition opportunities.
• Communicate reservation details, guest preferences, and special requests with operational departments to support exceptional guest experiences.
• Run daily reports as requested: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Interpersonal skills

Tools

Opera PMS

Microsoft Office

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we met the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City’s Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city’s finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Reservation Coordinator

Position Summary

The Reservation Coordinator plays a vital role in delivering exceptional guest experiences by combining reservation expertise with personalized guest recognition. This position is responsible for coordinating group and individual reservations, maintaining accurate guest profiles and preferences, supporting VIP and special-attention arrivals, and collaborating closely with Sales, Conference Services, Front Office, Revenue Management, and operational departments.

Who We Look For

The role of the Reservation Coordinator is to support exceptional guest experiences through reservation management and guest recognition. The Reservation Coordinator coordinates individual and group reservations, maintains guest preferences and profiles, and collaborates with hotel departments to ensure personalized and seamless service throughout the guest journey.

Responsibilities

• Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations.
• The position is a shared responsibility with Four Seasons San Francisco at Embarcadero.
• Coordinate individual and group reservations while ensuring accuracy of guest information and rooming details.
• Review upcoming arrivals and guest profiles to identify preferences, special requests, VIP status, and guest recognition opportunities.
• Communicate reservation details, guest preferences, and special requests with operational departments to support exceptional guest experiences.
• Monitor room blocks, reservation activity, and group commitments while maintaining accurate records and reporting.
• Maintain guest profiles and reservation data in accordance with Four Seasons standards and procedures.
• Handle guest inquiries, reservation changes, and service recovery situations with professionalism and care.
• Run and distribute reservation, arrival, and guest-related reports as needed.
• Collaborate with Sales, Conference Services, Front Desk, Revenue Management, and operational departments to ensure seamless guest experiences.
• Support guest recognition initiatives and personalized service delivery throughout the guest journey.
• Comply with Four Seasons standards while working professionally and collaboratively with all departments.
• Assist with group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
• Assist in communicating group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.
• Run daily reports as requested: Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers
• Assist with providing Accounting with each group’s rooming list from Group Contact and pickup and/or attrition.
• Assist in communicating all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months.
• Assist with providing reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.

Preferred Qualifications & Skills

• Minimum one year of experience in hotel reservations, guest services, front office operations, or a related hospitality role.
• Knowledge of property management systems required; Opera experience preferred.
• Previous experience in luxury hospitality or guest recognition programs preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong guest service, problem-solving, and interpersonal skills.
• Ability to build rapport and create positive guest interactions.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Bilingual candidates are encouraged to apply.

What To Expect

• Hourly Rate $37.76
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform

Four Seasons is an Equal Opportunity, Affi... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: EEOC is The Law.

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.

Four Seasons is an Equal Opportunity, Affi... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal