Senior Research Ops Lead: Scale Insights & Tools

Hinge; New York (NY); Hybrid; USD 167,000 - 201,000; Full time

Benefits offered by this job

Hybrid work model

New York office

Job summary

Hinge is seeking a Senior Research Operations Program Manager to scale our research infrastructure and support high-impact insights across the company. You will lead operational systems for in-person research, tooling, knowledge management, and research impact, collaborating with Product, Legal, IT, and senior researchers to enable rigorous and inclusive research.

You will coordinate recruitments, oversee facilities and compliance for in-person studies, manage research impact programs, and

Qualifications

• 5+ years of experience in research ops, program management, or scaled operations in tech.
• Proven track record of building operational systems that support growing teams.
• Strong communication and stakeholder management skills.
• Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.

Responsibilities

• Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
• Lead the coordination of in-person research including facilities, staffing, and compliance.
• Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
• Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
• Evaluate and manage relationships with vendors that support research scale and innovation.
• Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
• Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
• Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.

Skills

Research ops

Program management

Stakeholder management

Generative AI

Team collaboration

Product mindset

Communication skills

Lifecycle knowledge

Job description

Hinge is seeking a Senior Research Operations Program Manager to scale our research infrastructure and support high-impact insights across the company. You will lead operational systems for in-person research, tooling, knowledge management, and research impact, collaborating with Product, Legal, IT, and senior researchers to enable rigorous and inclusive research.

You will coordinate recruitments, oversee facilities and compliance for in-person studies, manage research impact programs, and