Senior Survey Operations & Research Systems Lead

Braintrust; United States; Hybrid; USD 110,000 - 118,000; Full time

Job summary

Etsy is seeking a Senior Research Program Manager to scale survey research across the company, enabling researchers to independently launch and manage surveys while upholding quality and privacy standards.

The role partners with Quantitative and UX Research and Research Operations to establish processes, tools, guidelines, and training, blending hands-on survey work with program management to drive governance and improvements.

Qualifications

• 5+ years of experience in survey research and research operations.
• Hands-on experience managing end-to-end surveys (design, sampling, programming, analysis, reporting).
• Experience with Qualtrics or similar enterprise survey platforms.
• SQL proficiency for audience data, exclusions, and samples.
• Experience establishing survey processes and research programs.
• Understanding of GDPR, CCPA, consent and PII handling.
• Strong documentation skills and ability to create playbooks and templates.
• Excellent project and cross-functional collaboration skills.
• Experience using AI tools or automation to improve workflows.

Responsibilities

• Build survey research processes and systems (tools, permissions, workflows).
• Manage survey sampling, audience lists, and outreach rules.
• Ensure privacy and compliance with GDPR/CCPA and PII handling.
• Develop training materials, templates, and a survey playbook.
• Lead governance and pilot programs; measure improvements and expand scope.
• Explore AI tools and automation to improve survey operations.

Skills

Survey research

Research operations

Program management

Stakeholder collaboration

Documentation

Privacy & data governance

SQL usage

Tools

Qualtrics

SQL

Job description

Etsy is seeking a Senior Research Program Manager to scale survey research across the company, enabling researchers to independently launch and manage surveys while upholding quality and privacy standards.

The role partners with Quantitative and UX Research and Research Operations to establish processes, tools, guidelines, and training, blending hands-on survey work with program management to drive governance and improvements.