Remote Research Ops Program Manager - Scale Impact

TALENT Software Services; Redmond (WA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading software services provider is seeking a Research Operations Program Manager to design and scale programs that enhance the impact of the UX Research team. This remote role involves building operational systems, managing customer feedback, and streamlining processes. Candidates should have a relevant degree and at least 3 years of experience in research operations. Strong project management skills and familiarity with research tools are essential. Flexible hours are offered to accommodate varying time zones.

Qualifications

• 3+ years in research operations, user research, or related roles.
• Proven ability to build and scale operational systems.
• Experience in enterprise technology or high-growth environments.

Responsibilities

• Build and scale research programs enhancing researcher impact.
• Develop operational systems for Experience Reviews and Audits.
• Manage and evolve the team's visual identity and brand presence.

Skills

Project management

Research methodologies

Operational systems

User research tools

Knowledge management

Education

Bachelor's or Master's degree in Design, HCI, UX

Tools

UserTesting

Qualtrics

Dscout

Marvin

Job description

A leading software services provider is seeking a Research Operations Program Manager to design and scale programs that enhance the impact of the UX Research team. This remote role involves building operational systems, managing customer feedback, and streamlining processes. Candidates should have a relevant degree and at least 3 years of experience in research operations. Strong project management skills and familiarity with research tools are essential. Flexible hours are offered to accommodate varying time zones.