Senior Research Data Operations Lead (Remote)

Prolific Academic Ltd

United States

Remote

USD 120,000 - 170,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Prolific is seeking a Senior Human Data Operations Partner, Research, to own the operational success of complex and high-value research projects while shaping the long-term capability of Prolific’s Research participant supply. You will lead bespoke engagements across academia, product testing, user interviews, and market research, ensuring feasibility, quality, and execution excellence.

You will identify gaps and growth opportunities in Research supply, partnering across functions to build

Qualifications

Experience in operations, ideally in marketplace or platform environments.
Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.
Strong project management skills, with attention to detail and operational execution.
Experience in implementing and optimising processes to improve efficiency and scalability.
Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot.
Exceptional communication and documentation skills, with a track record of stakeholder enablement.
Confidence with data analysis and operational metrics to support decision-making and continuous improvement
Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms.
Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation.
Understanding of Prolific’s platform and its role in delivering high-quality human data for AI research.

Responsibilities

Serve as a key resource for client-specific Research customer teams, acting as the primary point of contact for participant-related operations.
Support bespoke client projects by managing participant acquisition, onboarding, verification, and activation processes to meet deliverables.
Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with customer requirements and quality standards.
Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands.
Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
Monitor participant engagement and quality metrics, using insights to drive improvements.
Contribute to upskilling programmes and certification processes for participants involved in complex Research tasks.
Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
Collaborate with product managers to transform manual processes into scalable, technology-driven solutions.
Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.
Develop playbooks and documentation that turn reactive customer requests into repeatable operational capabilities.
Contribute to roadmap discussions related to Research supply strategy and long-term vertical growth.