Senior Research Operations Program Manager

HINGE; City of Niagara Falls (NY); On-site; USD 167,000 - 201,000; Full time

Benefits offered by this job

401(k) Matching

Learning & Development stipend

Parental Leave & Planning

Fertility Support

Date Stipend

ERGs

Job summary

Hinge seeks a Senior Research Operations Program Manager to scale research operations and enable high-impact insights across the company. You will lead in-person research operations, tooling, knowledge management, and research impact, collaborating with Product, Legal, IT, and senior researchers to ensure rigorous, inclusive studies.

You will coordinate recruitment, facilities, and vendor relationships, and drive programs like demo days and roadmapping while exploring AI-enabled improvements for

Qualifications

• 5+ years of experience in research ops, program management, or scaled operations in a tech environment.
• Proven track record of building operational systems that support growing teams.
• Strong communication and stakeholder management skills.
• Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.
• Champions team culture in authentic, courageous, and empathic ways
• Product mindset, with an understanding of how research informs product decisions and moves at the pace of product teams.
• Sound judgment and the ability to move quickly on complex, ambiguous projects.
• Familiarity with the product development lifecycle and how research fits into it.

Responsibilities

• Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
• Lead the coordination of in-person research including facilities, staffing, and compliance.
• Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
• Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
• Evaluate and manage relationships with vendors that support research scale and innovation.
• Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
• Take a strategic look at how AI and new tools can improve planning, recruitment, synthesis and knowledge sharing.
• Design systems and operating models that make insights easy to share and find across teams and studies.

Job description

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric- setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role

Hinge is hiring a Senior Research Operations Program Manager to scale our research infrastructure and support high-impact insights across the company. In this role, you’ll lead and evolve operational systems across in-person research, tooling, knowledge management, and research impact. You’ll take on complex, high-visibility projects and make sure researchers have the people, partners, and resources they need to get insights on time. You’ll collaborate closely with Product, Legal, IT, and senior researchers to enable rigorous, inclusive, and forward-looking research.

Responsibilities

• Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
• Lead the coordination of in-person research including facilities, staffing, and compliance.
• Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
• Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
• Evaluate and manage relationships with vendors that support research scale and innovation.
• Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
• Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
• Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.

What We're Looking For

• 5+ years of experience in research ops, program management, or scaled operations in a tech environment.
• Proven track record of building operational systems that support growing teams.
• Strong communication and stakeholder management skills.
• Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.
• Champions team culture in authentic, courageous, and empathic ways
• Product mindset, with an understanding of how research informs product decisions and moves at the pace of product teams.
• Sound judgment and the ability to move quickly on complex, ambiguous projects.
• Familiarity with the product development lifecycle and how research fits into it.

$167,000 - $201,000 a year

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

As a member of our team, you’ll enjoy:

• 401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
• Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
• Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
• Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
• Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
• ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, R aices, Women/Nonbinary, Parents that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

• Authenticity: We share, never hide, our words, actions and intentions.
• Courage: We embrace lofty goals and tough challenges.
• Empathy: We deeply consider the perspective of others.
• Diversity inspiring innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

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