Senior Research Lead, AI-Driven Customer Insights

Leadout Capital; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce’s Customer Insights team is seeking a Research Lead to own Buyer Insights and Thought Leadership programs, shaping internal strategy and external narrative. You’ll design credible studies, translate findings into stories, and work closely with PR and Marketing to ensure accuracy and impact.

You’ll lead a hands‑on research program, drive data visualization and storytelling, and bring AI‑driven speed to the research lifecycle while coordinating external suppliers and partners.

Qualifications

• Experience in primary research design and execution.
• Ability to synthesize findings into actionable insights.
• Experience collaborating with PR/Marketing and external vendors.
• Proficiency using AI to accelerate research workflows.
• Strong storytelling and writing capabilities.

Responsibilities

• Lead and execute primary research across Buyer Insights and Thought Leadership programs.
• Drive and manage major public-facing research portfolio, from study design to publication.
• Design and execute mixed-method studies with qualitative and quantitative approaches.
• Synthesize findings across programs to surface integrated conclusions.
• Drive stakeholder alignment and articulate research value to budget holders.
• Translate quantitative findings into clear visuals and compelling narratives for diverse audiences.
• Leverage AI tools to scale research processes from design to storytelling.
• Manage suppliers and research partners to maintain quality and timelines.

Skills

Genuine Curiosity

Research Experience

AI Fluency

Comfort with Ambiguity

Editorial Storytelling

Job description

Salesforce’s Customer Insights team is seeking a Research Lead to own Buyer Insights and Thought Leadership programs, shaping internal strategy and external narrative. You’ll design credible studies, translate findings into stories, and work closely with PR and Marketing to ensure accuracy and impact.

You’ll lead a hands‑on research program, drive data visualization and storytelling, and bring AI‑driven speed to the research lifecycle while coordinating external suppliers and partners.