Senior Representative - Patient Account Collect

70 HonorHealth Support Services; United States; On-site; USD 38,000 - 56,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Patient Financial Services specialist to perform collecting, reconciliation, and denials management within the Billing and Revenue Cycle. This role supports multiple payors and requires careful attention to EOBs, appeals, and accurate posting.

The position offers day shifts (6:00 am–2:30 pm or 7:00 am–3:30 pm) with focus on accuracy, HIPAA compliance, and cross-department collaboration to ensure proper coding and billing procedures.

Qualifications

• Requires high school diploma/GED; post-high school accounting or medical business office certificate preferred.
• 18 months patient accounts experience required.
• 18 months billing/collections experience required; Medicare/Commercial billing experience favored.
• 5 years billing or collections preferred.

Responsibilities

• Performs collecting, reconciliation, credit balance resolution, research and independent problem solving.
• Submits appeal letters on underpaid claims and reviews EOBs for denials.
• Interprets payer contracts to determine accuracy of payments and adjustments.
• Maintains regulatory billing knowledge and trains staff on reconciliation techniques.

Skills

Billing experience

Patient accounts

Collections

HIPAA compliance

Education

High School Diploma or GED

Post-high school accounting/medical office certificate

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
Category: Billing and Revenue Cycle
Shift: Day
Department: Patient Financial Services
Work Hours are 6:00 am-2:30 pm or 7:00 am-3:30 pm

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY This position performs collecting, reconciliation, credit balance resolution, research, correspondence and independent problem solving. Reconciles complex, multi-payment accounts. Submits appeal letters on underpaid claims as directed. Interprets payer contracts to determine if payment and PCON adjustment is accurate. Reviews EOB's for denials, along with posting corrected adjustments in order to balance accounts. Identifies needs for process improvements and creating/enhancing processes in the PFS department. Promotes positive teamwork within department and among employees. Works with all hospital departments for proper coding and billing procedures. Follows all departmental, hospital, and regulatory policies and procedures, including HIPAA requirements. Utilizes top customer service skills with all customers: patients, government agencies, commercial insurances, other hospital departments, physicians' offices and attorneys' offices.

Essential Functions

Reconciles accounts on a daily basis to determine underpayment, overpayment or contractual adjustment correction. Utilizes technical ability and understanding of applicable insurance contracts and regulations. Maintains current knowledge of regulatory billing requirements for specified payors. Attends in-services/continued education. Interprets data processing reports and applies the information as needed for daily departmental productivity. Trains other staff members on reconciliation techniques and other aspects of the position.

Education

• High School Diploma or GED Required
• Other / Certificate Post high school education, to include, but not limited to accounting courses or medical business office certificate program Preferred

Experience

• Other 18 months patient accounts experience Required
• Other 18 months billing, collection or Medicare/Commercial billings Required
• 5 years Billing or collections Preferred

Licenses and Certifications

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute‑care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.