Patient Accounts Supervisor (60819)

Circle the City; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

Circle the City is seeking a Patient Accounts Supervisor to lead the billing and coding teams at our Admin Office in Phoenix, AZ. You will ensure timely, accurate claims and compliance with FQHC standards, driving revenue that funds essential care.

The role requires supervisory experience, 3–5 years in healthcare finance, and a strong grasp of payer requirements. You’ll mentor a remote team and partner with multiple departments to optimize processes and access to care.

Qualifications

• 3–5 years in medical billing, revenue cycle, or healthcare finance.
• FQHC billing experience preferred but not required.
• Minimum 1 year of supervisory or lead experience with a proven ability to motivate and develop others.

Responsibilities

• Supervise daily patient account billing operations, including charge review, claim submission, payment posting, and accounts receivable management.
• Provide hands-on leadership to a team of remote billers and specialists - coaching, mentoring, and creating a culture of accountability and teamwork.
• Monitor key metrics such as days in A/R, denial rates, and encounter closure timelines.
• Collaborate with front office, clinical, and administrative staff to ensure accurate documentation and coding for FQHC services.
• Assist with payer audits, credentialing updates, and compliance with Medicare, Medicaid (AHCCCS), and commercial insurance requirements.
• Identify trends, streamline workflows, and make data-driven recommendations to strengthen cash flow and operational efficiency.
• Partner with the Director of Patient Accounts to develop and refine workflows, training, and reporting dashboards.

Skills

FQHC billing

Payer requirements

Data reporting

Analytical thinking

Communication

Education

High School Diploma or GED

Associate degree

Tools

Athena

CPT/HCPCS

ICD-10

Job description

Job Details

Job Location: Admin Office - Phoenix, AZ 85013, Position Type: Full Time, Education Level: 2 Year Degree, Job Shift: Day, Job Category: Accounting, Job Summary

The Patient Accounts Supervisor helps keep our mission sustainable by leading the team responsible for ensuring our services translate into the revenue needed to fund more care. You'll oversee the day-to-day operations of the billing and coding teams, making sure claims are accurate, timely, and compliant with FQHC standards.

You'll also serve as the go-to problem solver for complex billing issues and a supportive leader who motivates your team while collaborating across departments to improve processes that directly impact patient access and organizational stability.

Key Responsibilities

• Supervise daily patient account billing operations, including charge review, claim submission, payment posting, and accounts receivable management.
• Provide hands-on leadership to a team of remote billers and specialists - coaching, mentoring, and creating a culture of accountability and teamwork.
• Monitor key metrics such as days in A/R, denial rates, and encounter closure timelines.
• Collaborate with front office, clinical, and administrative staff to ensure accurate documentation and coding for FQHC services.
• Assist with payer audits, credentialing updates, and compliance with Medicare, Medicaid (AHCCCS), and commercial insurance requirements.
• Identify trends, streamline workflows, and make data-driven recommendations to strengthen cash flow and operational efficiency.
• Partner with the Director of Patient Accounts to develop and refine workflows, training, and reporting dashboards.

Qualifications

Education

• High School Diploma or GED.
• Associate degree desired.

Experience

• 3-5 years in medical billing, revenue cycle, or healthcare finance.
• Experience in FQHC billing is preferred but not required.
• Minimum 1 year of supervisory or lead experience with a proven ability to motivate and develop others.

Skills

• Strong understanding of FQHC billing, sliding fee scales, and payer requirements for Medicaid/Medicare populations.
• Analytical, organized, and proactive communicator who's not afraid to dig in and problem-solve.
• Familiarity with Athena (or similar EHR), CPT/HCPCS, ICD-10, and data reporting.
• Mission-driven, collaborative, and passionate about making healthcare accessible and sustainable.