Patient Account Representative I - Patient Billing Services

78 HonorHealth Medical Group Support; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

HonorHealth is seeking a full-time Patient Services professional in the Business Operations department to support billing and collections across the central office. The role emphasizes accurate research, denial follow-up with insurance, and posting payments within the patient billing system, while maintaining five-star customer service and efficient workflow.

Ideal candidates will have a High School diploma or GED and at least 1 year of healthcare billing experience in a medical setting.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare-related medical billing and collection experience in a medical practice or healthcare organization.
• Experience in a medical practice or healthcare organization preferred.

Responsibilities

• Research and secure payment for insurance accounts; reduce accounts receivable.
• Follow up daily accounts and contact insurance companies on denials.
• Process credit card payments and post within the patient billing system.
• Answer incoming patient calls.
• Create payment batches and scan correspondence into the patient billing system.

Skills

Healthcare billing

A/R collections

Payment posting

Charge entry

Customer service

Education

High School Diploma or GED

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: Patient Services

Shift: Day

Department: Business Operations

Full time

Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

• JOB SUMMARY Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider.
• Demonstrates independent problem-s solving skills of account error necessary to bring the account balance to zero within established time frames.

ESSENTIAL FUNCTIONS

• Responsible for research and secure payment for insurance accounts: Follow up required daily accounts based on work queue assignment to reduce the A/R, Contact insurance companies to follow up on denials and correspondence.
• Review Charge review work queues as assigned.
• Responsible for research and secure payment for patient balances: Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R.
• Answer incoming patient calls.
• Process credit card payments and post within the patient billing system.
• Work return mail to update accounts to ensure accuracy.
• Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations.
• Review Charge review work queues as assigned.
• Handles all payments and correspondence received in the central business office.
• Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system.
• Follows departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings, Provide five-star customer service, to include patients, coworkers, vendors and management, Establish and maintain and efficient filing system, Maintain clean and organized work area, Communicates and engages effectively with others, Communicates and participates in training classes as needed to keep current with daily operations.
• Work in a team environment and participate in constructive feedback.
• Ability to handle numerous tasks simultaneously and with flexibility.

Education

• High School Diploma or GED

Experience

• 1 year Healthcare related medical billing and collection experience in a medical practice or healthcare organization.

Licenses and Certifications

• We're all in for your career. Expert care from experts who care.

Company Highlights

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff
• Since 1927, we've been focused on doing what matters most - caring for people and communities across the greater Phoenix area.
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we're just as driven as we were a century ago.

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