Senior Representative Patient Account Collect

HonorHealth; Phoenix (AZ); Remote; USD 42,000 - 56,000; Full time

Job summary

HonorHealth is seeking a Senior Representative Patient Account Collect to join our Patient Financial Services team. This full-time, remote position focuses on collecting, reconciling, and resolving complex patient accounts.

You will review EOBs, balance adjustments, and communicate with patients, payers, and hospital departments to ensure accurate billing processes. Ideal candidates have 5 years of billing/collections experience and at least 18 months working with patient accounts.

Qualifications

• 5 years Billing or collections preferred.
• 18 months patient accounts experience required.
• 18 months billing, collection or Medicare/Commercial billings required.

Responsibilities

• Reconciles and collects on patient accounts.
• Reviews EOBs and denials, assists with appeals when needed.
• Researches accounts, balances payments and applies adjustments.
• Maintains HIPAA compliance and supports department procedures.
• Provides excellent customer service to patients and insurance payers.

Skills

Billing experience

Customer service

Education

High School Diploma or GED

Post-high school education / certificate related

Job description

## Senior Representative Patient Account CollectApply: Remote: Virtual - Arizona: Full time: Posted Today: JR9744**Primary City/State:**Virtual - Arizona**Category:**Billing and Revenue Cycle**Shift:**Day**Department:**Patient Financial ServicesWork hours M-F 7a-3:30p.**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:****Job Summary** This position performs collecting, reconciliation, credit balance resolution, research, correspondence and independent problem solving. Reconciles complex, multi-payment accounts. Submits appeal letters on underpaid claims as directed. Interprets payer contracts to determine if payment and PCON adjustment is accurate. Reviews EOB's for denials, along with posting corrected adjustments in order to balance accounts. Identifies needs for process improvements and creating/enhancing processes in the PFS department. Promotes positive teamwork within department and among employees. Works with all hospital departments for proper coding and billing procedures. Follows all departmental, hospital, and regulatory policies and procedures, including HIPAA requirements. Utilizes top customer service skills with all customers: patients, government agencies, commercial insurances, other hospital departments, physicians' offices and attorneys' offices. **Essential Functions** * Reconciles accounts on a daily basis to determine underpayment, overpayment or contractual adjustment correction. Utilizes technical ability and understanding of applicable insurance contracts and regulations.* Maintains current knowledge of regulatory billing requirements for specified payors. Attends in-services/continued education* Interprets data processing reports and applies the information as needed for daily departmental productivity.* Trains other staff members on reconciliation techniques and other aspects of the position.**Education** * Other Post high school education, to include, but not limited to accounting courses or medical business office certificate program - Preferred* High School Diploma or GED - Required**Experience** * 5 years Billing or collections - Preferred* Other 18 months patient accounts experience - Required* Other 18 months billing, collection or Medicare/Commercial billings - Required