Senior Reporting & Systems Analytics Leader (Remote AZ)

Blue Cross Blue Shield of Arizona; Arizona; Remote; USD 90,000 - 120,000; Full time

Job summary

Blue Cross Blue Shield of Arizona is seeking a Senior Reporting and System Administration Specialist to drive reporting modernization through advanced analytics, automation, and governance. This role partners with business and IT to anticipate needs and deliver scalable, data-driven solutions across quality, workforce readiness, and operational metrics.

The position requires leading complex reporting projects, mentoring junior staff, and maintaining robust reporting standards while guiding

Qualifications

• Three years of experience in reporting, data analytics, or business intelligence, including recurring and ad hoc reports.
• Four years of experience in systems administration, database administration, reporting automation, or related technical support.
• Experience leading complex reporting requests, system changes, data validation efforts, or cross-functional reporting improvements.
• High school diploma or GED in a general field of study.

Responsibilities

• Lead advanced reporting and data analysis for complex, cross-functional, or high-visibility operational needs.
• Design, enhance, and maintain reporting solutions that improve visibility into quality, learning and development, workforce readiness, and operational performance metrics.
• Translate business needs into reporting requirements, data layouts, dashboards, automated reports, and actionable insights for leaders and process owners.
• Define and maintain reporting standards, templates, data definitions, and quality-control practices to improve consistency and accuracy across departmental reporting.
• Lead root-cause analysis for recurring reporting, data, or system issues and recommend sustainable process or system improvements.
• Partner with business, IT, Quality Assurance, Learning and Development, and operational stakeholders to evaluate the reporting impacts of process changes, system changes, and new initiatives.
• Serve as the technical lead for complex NICE CXone, CAT, learning management system, SharePoint, SurveyMonkey, and related system-administration needs. Responsibilities include assessing configuration impacts, improving workflows, reviewing access and licenses, and managing escalations.
• Monitor and improve report warehousing, documentation, and version-control processes to support accurate historical reporting and audit readiness.
• Develop advanced data visualizations, trend views, dashboards, and executive-ready reporting summaries that support business decisions.
• Proactively anticipate reporting needs for the team, business areas, and vendor partners. Translate those needs into digestible, efficient, and actionable quality results.
• Develop and mature cross-functional Operational Excellence reporting for Continuous Improvement, Knowledge Management, Operational Readiness, and Command Center functions. This includes executive-ready dashboards, trend analyses, and insights that identify operational risks, improvement opportunities, and business impacts.
• Identify, evaluate, and learn emerging reporting, automation, and analytics tools, such as Alteryx, to improve reporting efficiency, data preparation, repeatability, and overall reporting performance.
• Mentor, coach, and provide technical guidance to Level 1 specialists on reporting methods, system troubleshooting, data validation, and documentation standards.
• Identify automation, simplification, and continuous-improvement opportunities that reduce manual effort, improve turnaround time, and strengthen reporting quality.
• Represent Learning and Development and Quality in cross-functional discussions related to reporting, systems administration, data quality, and reporting-process improvement.
• Perform other duties as assigned.
• Maintain a full-time work schedule of at least 40 hours per week, plus additional hours as requested or needed to meet business requirements.

Skills

Reporting analytics

System administration

Data validation

Cross-functional collaboration

Education

High school diploma or GED

Tools

NICE CXone

CAT

SharePoint

SurveyMonkey

LMS

Job description

Blue Cross Blue Shield of Arizona is seeking a Senior Reporting and System Administration Specialist to drive reporting modernization through advanced analytics, automation, and governance. This role partners with business and IT to anticipate needs and deliver scalable, data-driven solutions across quality, workforce readiness, and operational metrics.

The position requires leading complex reporting projects, mentoring junior staff, and maintaining robust reporting standards while guiding