Senior Data & Reporting Systems Lead (Remote - AZ)

Blue Cross Blue Shield of AZ; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Blue Cross Blue Shield of Arizona is seeking a Senior Reporting and System Administration Specialist to lead reporting modernization, analytics, automation, and governance for scalable, data-driven solutions.

You will anticipate reporting needs across business areas, develop actionable insights for leadership, and drive improvements through innovation, technology adoption, and governance of reporting processes and dashboards.

Qualifications

• Three years of experience in reporting analytics or business intelligence, including recurring/ad hoc reports.
• Four years of experience in systems administration, database administration, reporting automation, or related technical support.
• Experience leading complex reporting requests, system changes, data validation efforts, or cross-functional reporting improvements.
• High school diploma or GED in a general field of study.
• Bachelor’s degree in a related field preferred.

Responsibilities

• Lead advanced reporting and data analysis for cross-functional or high-visibility needs.
• Design, enhance, and maintain reporting solutions to improve visibility into metrics.
• Translate business needs into reporting requirements, dashboards, and automated reports.
• Define and maintain reporting standards, data definitions, and quality-control practices.
• Lead root-cause analysis for reporting/data issues and recommend improvements.
• Partner with IT, QA, L&D, and stakeholders to evaluate impacts of changes.
• Serve as the technical lead for system-administration needs like NICE CXone and SharePoint.

Skills

Reporting analytics

Data visualization

Dashboard development

Data governance

Business intelligence

Stakeholder collaboration

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

NICE CXone

CAT

SharePoint

SurveyMonkey

Learning Management System

Job description

Blue Cross Blue Shield of Arizona is seeking a Senior Reporting and System Administration Specialist to lead reporting modernization, analytics, automation, and governance for scalable, data-driven solutions.

You will anticipate reporting needs across business areas, develop actionable insights for leadership, and drive improvements through innovation, technology adoption, and governance of reporting processes and dashboards.