Senior Rental Dispatch Lead: Fleet & Customer Success

Idahoan Foods, LLC; Phoenix (AZ); On-site; USD 80,000 - 102,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Core values-driven culture

Job summary

RDO Equipment Co. is seeking a Rental Dispatch Manager to lead the Dispatch team, coordinate rental activity from quote to final billing, and ensure accurate billing and on-time operations across the Southwest Construction region.

You will partner with Sales and Rental leadership, coach staff, communicate with customers, and drive fleet utilization in a fast-paced, customer-focused operation.

Qualifications

• Leadership abilities: experience leading or supporting a team and helping others succeed.
• Customer service mindset: comfortable communicating with customers and internal partners.
• Strong organization skills: able to manage multiple priorities in a fast-paced environment.
• Communication skills: clear, professional verbal and written communication.
• Industry experience: rental, construction, or equipment experience is preferred but not required.
• Valid work authorization: must have authorization to work in the U.S. without sponsorship.

Responsibilities

• Lead and support the Rental Dispatch team: providing coaching, direction, and day-to-day guidance.
• Coordinate rental activity: from quote through delivery, return, and final billing to ensure accuracy and timeliness.
• Communicate directly with customers: to coordinate rental details and support ongoing rental needs.
• Monitor daily rental queues and reports: ensuring work is completed within required timelines.
• Collaborate with sales, rental professionals, and regional leadership: to support rental transactions and resolve issues.
• Partner with rental leadership: on fleet utilization, transfers, and disposition decisions.
• Serve as a point of escalation: for dispatch questions while modeling clear, professional communication.
• Leadership abilities: experience leading or supporting a team and helping others succeed.
• Customer service mindset: comfortable communicating with customers and internal partners.
• Strong organization skills: able to manage multiple priorities in a fast-paced environment.
• Industry experience: rental, construction, or equipment experience is preferred but not required.
• Communication skills: clear, professional verbal and written communication.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Skills

Leadership abilities

Customer service mindset

Strong organization skills

Communication skills

Industry experience

Valid work authorization

Job description

RDO Equipment Co. is seeking a Rental Dispatch Manager to lead the Dispatch team, coordinate rental activity from quote to final billing, and ensure accurate billing and on-time operations across the Southwest Construction region.

You will partner with Sales and Rental leadership, coach staff, communicate with customers, and drive fleet utilization in a fast-paced, customer-focused operation.