Rental Dispatch Manager

Idahoan Foods, LLC; Phoenix (AZ); On-site; USD 80,000 - 102,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Core values-driven culture

Job summary

RDO Equipment Co. is seeking a Rental Dispatch Manager to lead the Dispatch team, coordinate rental activity from quote to final billing, and ensure accurate billing and on-time operations across the Southwest Construction region.

You will partner with Sales and Rental leadership, coach staff, communicate with customers, and drive fleet utilization in a fast-paced, customer-focused operation.

Qualifications

• Leadership abilities: experience leading or supporting a team and helping others succeed.
• Customer service mindset: comfortable communicating with customers and internal partners.
• Strong organization skills: able to manage multiple priorities in a fast-paced environment.
• Communication skills: clear, professional verbal and written communication.
• Industry experience: rental, construction, or equipment experience is preferred but not required.
• Valid work authorization: must have authorization to work in the U.S. without sponsorship.

Responsibilities

• Lead and support the Rental Dispatch team: providing coaching, direction, and day-to-day guidance.
• Coordinate rental activity: from quote through delivery, return, and final billing to ensure accuracy and timeliness.
• Communicate directly with customers: to coordinate rental details and support ongoing rental needs.
• Monitor daily rental queues and reports: ensuring work is completed within required timelines.
• Collaborate with sales, rental professionals, and regional leadership: to support rental transactions and resolve issues.
• Partner with rental leadership: on fleet utilization, transfers, and disposition decisions.
• Serve as a point of escalation: for dispatch questions while modeling clear, professional communication.
• Leadership abilities: experience leading or supporting a team and helping others succeed.
• Customer service mindset: comfortable communicating with customers and internal partners.
• Strong organization skills: able to manage multiple priorities in a fast-paced environment.
• Industry experience: rental, construction, or equipment experience is preferred but not required.
• Communication skills: clear, professional verbal and written communication.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Skills

Leadership abilities

Customer service mindset

Strong organization skills

Communication skills

Industry experience

Valid work authorization

Job description

As the Rental Dispatch Manager, you’ll be at the center of creating a smooth, high-quality rental experience for our customers and internal teams. You’ll lead the Rental Dispatch team and collaborate closely with Sales and Rental leadership to keep equipment moving, billing accurate, and rental operations running efficiently across the Southwest Construction region. If you enjoy leading people and keeping a fast‑paced operation on track, this could be a great fit.

What’s In It For You:

• $80,000 - $102,000 / year
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work and the communities in which they live. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Lakeside, where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them?

What You Will Do:

• Lead and support the Rental Dispatch team: providing coaching, direction, and day‑to‑day guidance.
• Coordinate rental activity: from quote through delivery, return, and final billing to ensure accuracy and timeliness.
• Communicate directly with customers: to coordinate rental details and support ongoing rental needs.
• Monitor daily rental queues and reports: ensuring work is completed within required timelines.
• Collaborate with sales, rental professionals, and regional leadership: to support rental transactions and resolve issues.
• Partner with rental leadership: on fleet utilization, transfers, and disposition decisions.
• Serve as a point of escalation: for dispatch questions while modeling clear, professional communication.
• Leadership abilities: experience leading or supporting a team and helping others succeed.
• Customer service mindset: comfortable communicating with customers and internal partners.
• Strong organization skills: able to manage multiple priorities in a fast‑paced environment.
• Industry experience: rental, construction, or equipment experience is preferred but not required.
• Communication skills: clear, professional verbal and written communication.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• Off‑site team building: we like to get together outside of work, doing fun things like K‑1 Go Karting and attending sporting events.
• Employee recognition: regular lunches to recognize team members on birthdays and anniversaries.
• Community involvement: we connect with our contractors and local colleges on volunteer opportunities.
• Great facility: Lakeside has a top‑of‑the‑line facility with the necessary resources and tools to succeed.
• A dynamic environment: where no two days are the same.
• Opportunities to: grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.