Senior Renewals Operations Leader - AI-Driven Analytics

Ping Identity; United States; Remote; USD 98,000 - 130,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity is seeking a Senior Renewals Operations Manager to lead the design, governance, and continuous improvement of the renewal operating model. You will partner with Renewals, Customer Success, Sales, Finance, and Data & Analytics to improve renewal execution, forecasting, and reporting while reducing manual work.

You will drive AI-enabled workflows, establish governance, and implement scalable processes across teams, ensuring accurate metrics and trusted data to inform leadership

Qualifications

• 5+ years of experience in Renewals Operations.
• Demonstrated success leading process redesign, operational transformation, or change initiatives.
• Strong aptitude for reporting and analytics, with the ability to define metrics, assess data quality, build useful dashboards, and explain trends clearly.
• Experience working with CRM, customer success, business intelligence, or planning systems such as Salesforce, Anaplan, Gainsight, Tableau, or similar platforms.
• Practical experience using generative AI, automation, or intelligent workflow tools to improve analysis, reporting, productivity, or decision support.
• Strong understanding of data governance, metric standardization, documentation, and operational controls.
• Excellent project management, organization, and prioritization skills, with the ability to manage multiple initiatives in a changing environment.
• Exceptional written and verbal communication skills, including the ability to present concise, actionable recommendations to senior leaders.
• Strong problem-solving skills and sound judgment when working with ambiguous requirements, incomplete data, or competing priorities.

Responsibilities

• Own and continuously improve the end-to-end renewal operating model, including workflows, handoffs, playbooks, governance, and operating cadences.
• Map current-state processes, identify bottlenecks and control gaps, and design simpler, more scalable ways of working.
• Lead cross-functional process changes from discovery through implementation, adoption, and measurement.
• Establish ownership, service expectations, documentation, and success metrics for renewal processes.
• Build change-management plans that help teams adopt and consistently execute new processes.
• Identify opportunities to automate repetitive work and reduce operational friction for Renewal Account Managers.
• Own the renewal reporting framework, including metric definitions, data sources, reporting cadence, and data-quality standards.
• Develop dashboards and reports for renewal performance, forecast risk, churn, save potential, and execution progress.
• Deliver recurring reporting with insights, trend analysis, risks, and recommended actions.
• Partner with Finance and Data & Analytics to improve forecast accuracy and confidence in renewal data.
• Turn complex datasets into practical recommendations for prioritizing accounts and resources.
• Establish reporting controls and documentation for consistency and auditability.
• Identify and prioritize high-value AI use cases across renewals operations and automation.
• Design AI-enabled workflows to summarize account information, surface risks, and propose actions.
• Define guardrails for AI-enabled processes and ensure accuracy and bias mitigation.
• Collaborate with stakeholders to test, measure, and scale AI solutions for productivity and decision quality.
• Serve as a trusted operations partner to Renewals and Customer Success leadership.
• Lead sessions, gather requirements, review processes, and plan implementation with cross-functional teams.
• Communicate progress, risks, and impact clearly to frontline and executive audiences.

Skills

Renewals Operations

Process transformation

Reporting & analytics

AI & automation awareness

Cross-functional collaboration

Tools

Salesforce

Anaplan

Gainsight

Tableau

Excel

Job description

Ping Identity is seeking a Senior Renewals Operations Manager to lead the design, governance, and continuous improvement of the renewal operating model. You will partner with Renewals, Customer Success, Sales, Finance, and Data & Analytics to improve renewal execution, forecasting, and reporting while reducing manual work.

You will drive AI-enabled workflows, establish governance, and implement scalable processes across teams, ensuring accurate metrics and trusted data to inform leadership