Senior Renewals Manager: Lead High-Impact Teams

UKG; Dover (DE); In loco; USD 106.000 - 151.000; Tempo pieno

Descrizione del lavoro

UKG is seeking a Manager to lead a team of Renewal Managers responsible for renewals across a multi-hundred-million book of business. The role sits closest to customers and the front-line team, driving renewal rate, linearity, multi-year attach, and uplift targets.

You will coach managers, build a high-performance culture, and partner with Sales and Customer Success to execute renewals strategy. You’ll coach, diagnose performance, remove friction, and scale talent toward Director-level impact,

Competenze

• 7+ years in enterprise SaaS renewals with 3+ years leading a team.
• Proven track record of hitting quotas; data-driven.
• Strong coaching and leadership abilities.
• Deep renewals knowledge incl. renewal rates, churn, lifecycle.
• Excellent communication and cross-functional influence.
• Analytical mindset; comfortable with metrics.
• Customer-obsessed mindset; bias toward action.
• Bachelor's degree required.

Mansioni

• Own renewals outcomes for your assigned book of business and lead your team of Renewal Managers to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets across your portfolio.
• Lead, coach, and develop Renewal Managers. Conduct regular 1-on-1s, provide real-time feedback, model strong customer engagement, and build a team that takes ownership of outcomes.
• Establish operating standards and discipline within your team. Run consistent rhythms -- weekly forecast reviews, monthly business reviews-that keep the team focused and accountable.
• Partner with Sales and Customer Success on collaboration motions and renewals strategy.
• Ensure your team has the context and support they need to succeed with customers.
• Own escalations from your team. Work with your Renewal Managers to resolve customer issues, protect relationships, and recover opportunities.
• Cross-functional collaboration with Sales and CS to ensure smooth handoffs and alignment.

Conoscenze

Sales/Renewals

Leadership

Coaching

Analytical

Communication

Customer-focused

Formazione

Bachelor's degree

Descrizione del lavoro

UKG is seeking a Manager to lead a team of Renewal Managers responsible for renewals across a multi-hundred-million book of business. The role sits closest to customers and the front-line team, driving renewal rate, linearity, multi-year attach, and uplift targets.

You will coach managers, build a high-performance culture, and partner with Sales and Customer Success to execute renewals strategy. You’ll coach, diagnose performance, remove friction, and scale talent toward Director-level impact,